Support Specialist

About Nsight Health

Nsight Health is at the forefront of transforming healthcare delivery through innovative solutions like Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers with real-time data, AI-enabled technology, and continuous clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide, leading to improved outcomes, adherence, and peace of mind. Join our rapidly growing, mission-driven team where technology meets compassion to make a tangible difference in people’s lives.

Primary Responsibilities

• Manage and respond to incoming support tickets within Hubspot.
• Efficiently manage an inbox, corresponding promptly and professionally with patients, medical professionals, team members, and partners.
• Handle both inbound and outbound support calls.
• Troubleshoot login issues for web and mobile-based applications.
• Maintain and create new content for the company's knowledge base.
• Create and manage tasks for patients using RPM/CCM software.
• Complete other assigned projects or duties as needed.
• Work effectively in a multi-tasking environment while maintaining strong attention to detail.

Qualifications

• Proficiency in Microsoft Excel and/or Google Sheets.
• Experience with Monday.com.
• Familiarity with Hubspot or similar CRM/ticketing software.
• Highly organized with the ability to multi-task effectively.
• Possess a self-driven and proactive approach to work.
• Excellent communication and interpersonal skills.
• High computer literacy and the ability to learn new software quickly.
• Strong attention to detail and problem-solving skills.
• Healthcare or medical billing experience preferred, but not required.
• Experience with EHR/EMRs preferred, but not required.

Education & Experience

• Proficiency in Microsoft Excel and/or Google Sheets.
• Experience with Monday.com and Confluence.
• Familiarity with EHR/EMRs and CRM/ticketing software (preferred).

Computer Skills

Advanced proficiency with business software and various online platforms is essential for this role.

Training Schedule

The mandatory training period spans two weeks, Monday-Friday, from 9:00 AM - 6:00 PM Eastern Time. Full attendance is crucial to ensure readiness before engaging with patients directly.

Compensation & Benefits

• Monthly bonus potential: Up to $1,000.
• Supplemental bonus opportunities.
• 11 Paid Holidays annually.
• Paid Time Off (PTO).
• Health, Dental, and Vision Insurance.
• 401(k) with 3.5% company match.
• All necessary equipment provided.
• Sign-On Bonus: A one-time $2,000 sign-on bonus is eligible after 120 days of continuous, satisfactory employment.

Pay Disclosure

The displayed compensation amount represents the total potential compensation (OTE), which includes potential monthly bonuses, as Nsight Health operates on a pay-for-performance model. Salary offers are determined by candidate qualifications, experience, skills, and education, and are aligned with external market data for the role’s level.

Why Join Nsight Health?

• Be part of a growing company dedicated to transforming healthcare delivery.
• Work remotely in a collaborative, purpose-driven environment that values your contributions.
• Help patients lead healthier lives through impactful technology.

Key skills/competency

• Hubspot
• CRM Software
• Patient Support
• Technical Troubleshooting
• Remote Patient Monitoring (RPM)
• Chronic Care Management (CCM)
• Microsoft Excel
• Google Sheets
• Monday.com
• Communication Skills