IT Help Desk Specialist
NPAworldwide · San Diego, CA
- On site
- Full-time
- $95,000 / year
- San Diego, CA
Job highlights
- Provide tech support for healthcare staff.
- Resolve EMR/EHR and application issues.
- Manage help desk tickets and calls.
- Ensure HIPAA compliance and data security.
- Advance in a growing healthcare company.
About the role
Healthcare IT Help Desk Specialist
A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.
Key Responsibilities
- Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).
- Provide first-level support for common issues including: Password resets and account lockouts, EMR/EHR and healthcare application access issues, VPN, email, and basic connectivity problems.
- Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.
- Properly document all incidents, actions taken, and resolutions in the ticketing system.
- Escalate complex issues to higher-level support or application teams as needed.
- Deliver outstanding customer service to users of all technical skill levels and backgrounds.
- Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.
- Support increased call volumes during peak periods and special projects.
Qualifications
- High school diploma or GED required; associate degree in IT or related field preferred.
- MediClear Certification (or equivalent HIPAA certificate) required.
- 1+ year of IT help desk, service desk, or technical support experience preferred.
- Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).
- Comfortable handling high call volumes and managing multiple tickets at once.
- Strong problem-solving skills and the ability to remain calm and professional under pressure.
Why Is This a Great Opportunity
- Fast growing healthcare company with room to advance
Key skills/competency
- IT Help Desk Specialist
- Technical Support
- HIPAA Compliance
- EMR/EHR Systems
- Customer Service
- Troubleshooting
- Ticketing Systems
- Network Connectivity
- Password Resets
- Healthcare IT
Skills & topics
- IT Help Desk Specialist
- Healthcare IT
- Technical Support
- HIPAA
- EMR/EHR
- Customer Service
- Troubleshooting
- Ticketing System
- Network Support
- User Accounts
How to get hired
- Tailor your resume: Highlight IT help desk experience, healthcare support, and HIPAA knowledge.
- Emphasize customer service: Showcase your ability to assist users professionally.
- Prepare for technical questions: Review common troubleshooting scenarios and IT concepts.
- Understand the company: Research the healthcare organization's mission and values.
- Practice HIPAA scenarios: Be ready to discuss data privacy and confidentiality.
Technical preparation
Review HIPAA regulations and data privacy.,Practice troubleshooting common EMR/EHR issues.,Familiarize with ticketing system workflows.,Understand basic network and VPN concepts.
Behavioral questions
Describe a stressful support situation.,How do you handle difficult users?,How do you document technical issues?,How do you prioritize multiple tickets?
Frequently asked questions
- What are the key responsibilities for a Healthcare IT Help Desk Specialist at NPAworldwide?
- As a Healthcare IT Help Desk Specialist at NPA worldwide, you will be responsible for providing first-level technical support to clinical and administrative staff. This includes resolving issues related to EMR/EHR systems, user accounts, applications, VPN, email, and basic hardware/software problems, all within a HIPAA-regulated environment.
- What qualifications are essential for the Healthcare IT Help Desk Specialist role at NPA worldwide?
- Essential qualifications include a high school diploma or GED, a MediClear Certification or equivalent HIPAA certificate, and at least 1 year of IT help desk experience. Experience in a healthcare or clinical setting, particularly with EMR/EHR systems, is strongly preferred.
- How important is HIPAA knowledge for this IT Help Desk role?
- HIPAA knowledge is critically important. The role requires maintaining strict confidentiality and protecting sensitive patient and organizational data in accordance with HIPAA and security policies, necessitating a strong understanding of these regulations.
- What is the career growth potential for an IT Help Desk Specialist at this healthcare company?
- This is a fast-growing healthcare company offering significant room for advancement. As an IT Help Desk Specialist, you can expect opportunities to grow your skills and potentially move into higher-level support roles or other IT positions within the organization.
- What kind of technical issues will I be supporting as a Healthcare IT Help Desk Specialist?
- You will be supporting a range of technical issues, primarily focusing on first-level support. This includes password resets, account lockouts, EMR/EHR and healthcare application access, VPN, email, basic connectivity, and troubleshooting common software and hardware problems.