Clinical Care Coordinator
Nox Health
Job Overview
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Job Description
About Nox Health
Simply put, we believe in the power of sleep. As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives. Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine. Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.
About The Role
The Clinical Care Coordinator is a compassionate, professional individual responsible for supporting patients throughout their care journey. This role requires the ability to manage multiple responsibilities while delivering patient-centered care. The Clinical Care Coordinator educates patients on the SleepCharge program, assists with completion of the sleep checkup, and schedules patients for telehealth visits. Following provider teleconsultations, the coordinator implements physician orders and supports patients in coordinating next steps, including scheduling home sleep apnea testing, initiating CBT-I, and other prescribed services.
This is a remote position. Work schedule will be Monday through Friday 11:30 AM - 8:00 PM EST.
What You'll Do
- Provide patients with sleep charge program information
- Conduct medical intakes
- Contact patients to schedule for telehealth visits
- Conduct telehealth consultations
- Contact patients to schedule home sleep apnea test
- Respond and assist customers with inquiries and/or problem resolution
- Work effectively as a team member
- Comfortable communicating via phone, video conferencing, email and text
Qualifications
- 2 years of customer service experience. (Preferably healthcare field)
- Associates in Medical Assisting
- Great customer service skills
- Ability to problem solve and resolve conflict
- Ability to multi-task
- Exceptional phone skills
- Listening skills
- Self motivator
Key skills/competency
- Patient Coordination
- Telehealth Operations
- Medical Assisting
- Customer Service
- Scheduling
- Problem Resolution
- Communication Skills
- Sleep Medicine Support
- Care Journey Management
- Electronic Health Records
How to Get Hired at Nox Health
- Research Nox Health's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their commitment to sleep health transformation.
- Tailor your Clinical Care Coordinator resume: Highlight your experience in patient coordination, telehealth support, and customer service, aligning skills with Nox Health's focus on sleep medicine and patient-centered care.
- Showcase patient-centric communication: Prepare to discuss how your excellent phone skills and empathetic approach contribute to positive patient outcomes in a Clinical Care Coordinator role.
- Demonstrate problem-solving abilities: Be ready to share examples of how you've effectively resolved conflicts or managed multiple responsibilities in previous healthcare or customer service positions relevant to Nox Health.
- Emphasize teamwork and initiative: Illustrate your capacity to work collaboratively and as a self-motivator, crucial for success in a remote Clinical Care Coordinator position at Nox Health.
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