Night and Weekend Customer Support Agent

Night and Weekend Customer Support Agent

Compensation & Schedule:$25/hour40 hours/week (focus on Thursday – Monday nights i.e. 6 pm - 2 am ET)

About Novig

Novig is building America's #1 sports prediction market. Founded by Jacob Fortinsky and Kelechi Ukah, we are the only platform to offer commission-free sports trading. We deliver better pricing, full transparency, and a more efficient market structure for users by eliminating the traditional sportsbook model.

Backed by the best - Novig has raised over $100M from some of Silicon Valley’s top investors including Pantera, Forerunner, Lux, NFX, Paul Graham, and Joe Montana.

Who We Are

We’re here to fix a rigged system where the house always wins and sports fans always lose. Novig is building the future of sports betting. Our mission is to financialize and democratize sports betting - transforming it from a closed, casino-controlled system into a two-sided, fair, efficient market where users have the power.

Who you are and why this role will excite you

• Thrive in live, high-stakes environments: When the games are on and volume spikes, you stay calm, focused, and energized by the pace.
• Take ownership of every interaction: You handle user inquiries with care and urgency, resolving issues thoroughly and knowing when to escalate.
• Fast and high-quality: Using Intercom, you respond to chats and emails quickly while maintaining clear, accurate, and on-brand communication.
• Comfortable across channels: You will support users via chat and email.
• Technically capable: You learn internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues effectively.
• Curious and improvement-minded: You flag recurring issues and share feedback that helps the team refine macros, FAQs, and internal documentation.
• Love "game nights": Your shifts revolve around live sports — monitoring chat volume during NFL/NBA slates, resolving time-sensitive issues, and keeping the user experience smooth when it matters most.
• Sports knowledgeable: You understand betting lines, spreads, exchange mechanics, and the basics of market movement — or you're eager to learn fast.
• Tech-savvy: You're comfortable navigating multiple tools and systems simultaneously without losing track of details.
• Night owl: You're energized by prime-time sports and thrive on a Thursday–Monday schedule.
• Strong communicator: You de-escalate frustrated users, explain complex mechanics to newcomers, and represent Novig's brand voice with confidence and empathy.
• Good judgment under pressure: You think critically when situations don't fit neatly into a playbook and make smart decisions about when to act and when to escalate.

Why work here, in the words of the people who do

• “I work with extremely stellar people, I own real systems, and decisions happen fast. No politics, no waiting for needless red tape. If something's broken, I fix it. If I build something good, it ships.”
• “The people! So smart, thoughtful, fun to work with, passionate about their craft, etc”
• “I'm having the most fun I've had in my entire career.”

If you want responsibility, trust, and the chance to help build the future of sports prediction markets - take your shot, we’d love to connect.

Not for everyone

• Our work is tied to live sports - that means nights, weekends, and pressure included.
• If you need clear swim lanes, a heavy process, or someone to tell you what to do, this won’t be the right environment.

Compensation & Benefits

• $25/hr, 40 hrs/week
• Meaningful equity for every employee, regardless of role
• 100% health premiums covered
• 99% dental & vision covered
• 401(k) with 4% company match
• HSA + $1,080 annual company contribution

Homebase

Remote

Key skills/competency

• Customer Service
• Live Chat Support
• Email Support
• Issue Resolution
• Technical Troubleshooting
• Communication Skills
• Sports Betting Knowledge
• Intercom
• Adaptability
• De-escalation