Application Support Specialist @ Novidea
placeHybrid
attach_money $90,000
businessHybrid
scheduleFull Time
Posted 2 days ago
Your Application Journey
Interview
Email Hiring Manager
***** @novidea.com
Recommended after applying
Job Details
About Novidea
Novidea is an insurance technology company solving challenges for insurance distribution businesses. Their data-driven insurance software platform manages the entire policy lifecycle across all lines of business.
Role Overview
As an Application Support Specialist, you will be the primary support contact on the US desk for providing high-quality technical and functional application support to customers and partners. You will work closely with R&D and internal teams to ensure timely resolutions and high customer satisfaction.
What You'll Do
- Provide exceptional service and support via phone, Salesforce CRM, and video meetings.
- Troubleshoot Salesforce-based insurance solutions and document customer interactions.
- Perform installations, system configurations, and end-user training.
- Create knowledge base articles and escalate priority issues as needed.
- Collaborate with global teams and multiple departments including Delivery, CS, Product, R&D, and Implementations.
Qualifications
- 2-3 years in customer support in a software/SaaS environment.
- Experience supporting Salesforce-based applications and a solid technical background.
- Excellent verbal and written communication skills.
- Ability to work independently and manage shifting priorities.
Preferred Skills
- Experience in the insurance industry.
- Salesforce Certifications.
- Jira/Confluence experience.
Key skills/competency
- Application Support
- Customer Service
- Salesforce
- Troubleshooting
- Technical Support
- Configuration
- Training
- Documentation
- Insurance
- Collaboration
How to Get Hired at Novidea
🎯 Tips for Getting Hired
- Customize your resume: Tailor skills to Application Support Specialist role.
- Research Novidea: Understand their tech, mission, and products.
- Highlight Salesforce experience: Emphasize technical support and CRM skills.
- Prepare for interviews: Review customer support scenarios and technical questions.
📝 Interview Preparation Advice
Technical Preparation
circle
Review Salesforce troubleshooting techniques.
circle
Practice system configuration scenarios.
circle
Update knowledge on insurance tech solutions.
circle
Brush up on technical documentation practices.
Behavioral Questions
circle
Describe a crisis resolution experience.
circle
Explain collaboration with diverse teams.
circle
Detail handling multiple priorities.
circle
Share a customer conflict resolution example.
Frequently Asked Questions
What technical skills are essential for the Application Support Specialist at Novidea?
keyboard_arrow_down
How does Novidea structure the Application Support Specialist role in the US?
keyboard_arrow_down
What experience level is Novidea seeking for the Application Support Specialist role?
keyboard_arrow_down
How important is Salesforce experience for Novidea's Application Support Specialist?
keyboard_arrow_down
What additional certifications are preferred for the Application Support Specialist at Novidea?
keyboard_arrow_down