Application Support Specialist
@ Novidea

Hybrid
$90,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXX***** @novidea.com
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Job Details

About Novidea

Novidea is an insurance technology company solving challenges for insurance distribution businesses. Their data-driven insurance software platform manages the entire policy lifecycle across all lines of business.

Role Overview

As an Application Support Specialist, you will be the primary support contact on the US desk for providing high-quality technical and functional application support to customers and partners. You will work closely with R&D and internal teams to ensure timely resolutions and high customer satisfaction.

What You'll Do

  • Provide exceptional service and support via phone, Salesforce CRM, and video meetings.
  • Troubleshoot Salesforce-based insurance solutions and document customer interactions.
  • Perform installations, system configurations, and end-user training.
  • Create knowledge base articles and escalate priority issues as needed.
  • Collaborate with global teams and multiple departments including Delivery, CS, Product, R&D, and Implementations.

Qualifications

  • 2-3 years in customer support in a software/SaaS environment.
  • Experience supporting Salesforce-based applications and a solid technical background.
  • Excellent verbal and written communication skills.
  • Ability to work independently and manage shifting priorities.

Preferred Skills

  • Experience in the insurance industry.
  • Salesforce Certifications.
  • Jira/Confluence experience.

Key skills/competency

  • Application Support
  • Customer Service
  • Salesforce
  • Troubleshooting
  • Technical Support
  • Configuration
  • Training
  • Documentation
  • Insurance
  • Collaboration
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How to Get Hired at Novidea

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to Application Support Specialist role.
  • Research Novidea: Understand their tech, mission, and products.
  • Highlight Salesforce experience: Emphasize technical support and CRM skills.
  • Prepare for interviews: Review customer support scenarios and technical questions.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce troubleshooting techniques.
Practice system configuration scenarios.
Update knowledge on insurance tech solutions.
Brush up on technical documentation practices.

Behavioral Questions

Describe a crisis resolution experience.
Explain collaboration with diverse teams.
Detail handling multiple priorities.
Share a customer conflict resolution example.

Frequently Asked Questions