Technical Account Manager
Novee Security · United States
- Hybrid
- Full-time
- $120,000 / year
- United States
Job highlights
- Own technical post-sales customer lifecycle end-to-end.
- Manage onboarding, deployment, and integrations for customers.
- Troubleshoot complex technical issues in production.
- Collaborate with R&D, Product, and Sales teams.
- Build and scale US customer base.
About the role
About The Role
We’re hiring a highly technical and hands-on Technical Account Manager to join our growing team in the US. This is a founding-level role, working directly with our Head of Customer Success to support and scale our US customer base. You will own the technical post-sales lifecycle end-to-end - including onboarding, deployment, integrations, troubleshooting, and ongoing optimization - ensuring customers successfully operate and scale the platform in their environments. This role sits at the intersection of Technical Account Management, Product, and Engineering, requiring a deep understanding of how our platform integrates into customer environments, how data flows, and how to translate technical insights into real business value. You’ll work closely with customers, R&D, Product, and Sales - playing a critical role in technical success, platform adoption, and revenue impact.
Responsibilities
- Own the technical success of customer deployments end-to-end
- Lead onboarding, integrations, and deployment in customer environments
- Work hands-on with customer systems, data, and integrations
- Troubleshoot complex technical issues in production environments
- Identify gaps, issues, and edge cases- and solve them proactively
- Perform validations (manual and automated) to ensure platform accuracy and value delivery
- Translate technical findings into clear business insights for customers
- Act as the main technical point of contact and build trusted relationships with customers
- Provide ongoing technical support and debugging
- Work closely with R&D and Product to share feedback and improve the platform
- Support expansion and renewal efforts through strong technical execution
- Contribute to building processes, playbooks, and best practices as the TAM function grows
Requirements
- 5+ years of experience in Technical Account Management, Solution Engineering, Customer Success Engineering, or technical support roles
- Strong technical background and ability to understand complex systems and integrations
- Experience working with B2B customers - must
- Experience owning technical customer engagements end-to-end
- Strong troubleshooting and problem-solving skills
- Experience working cross-functionally with Product, R&D, and Sales
- Understanding of penetration testing / vulnerability management - strong advantage
- Familiarity with AI / LLM / Prompt Engineering - advantage
Who You Are
- Highly independent with a strong ownership mindset
- Comfortable operating in an unstructured, fast-paced startup environment
- Strong communicator with both technical and business stakeholders
- Proactive and solution-oriented
- Able to manage multiple customers and priorities simultaneously
- A true team player with a “get things done” attitude
Bonus Points
- Background in cybersecurity, offensive security, or vulnerability management
- Experience supporting enterprise customers at scale
- Experience working hands-on with technical environments or writing scripts
- Experience building TAM or post-sales technical processes from scratch
Key skills/competency
- Technical Account Management
- Solution Engineering
- Customer Success Engineering
- Technical Support
- B2B Customer Engagements
- Troubleshooting
- Problem-Solving
- Cross-functional Collaboration
- Penetration Testing
- AI / LLM / Prompt Engineering
Skills & topics
- Technical Account Manager
- Customer Success
- Solution Engineering
- B2B
- Cybersecurity
- Vulnerability Management
- AI
- LLM
- Troubleshooting
- Deployment
- Onboarding
- Integrations
- Technical Support
How to get hired
- Tailor your resume: Highlight 5+ years in TAM or related roles, emphasizing end-to-end customer ownership and troubleshooting skills.
- Showcase technical depth: Detail experience with complex systems, integrations, and any familiarity with cybersecurity, AI, or LLMs.
- Demonstrate startup fit: Emphasize independence, a proactive mindset, and ability to thrive in fast-paced environments.
- Prepare for technical interviews: Be ready to discuss complex problem-solving scenarios and your cross-functional collaboration experience.
- Highlight communication: Practice articulating technical insights into business value for both technical and non-technical stakeholders.
Technical preparation
Master complex system integrations.,Practice troubleshooting production environments.,Understand cybersecurity fundamentals.,Familiarize with AI/LLM concepts.
Behavioral questions
Describe a complex customer technical issue.,How do you manage multiple customer priorities?,Share an example of proactive problem-solving.,How do you translate technical issues to business value?
Frequently asked questions
- What are the key technical skills for a Technical Account Manager at Novee Security?
- For the Technical Account Manager role at Novee Security, key technical skills include a strong background in understanding complex systems and integrations, end-to-end technical customer engagement ownership, and robust troubleshooting capabilities. Experience with B2B customers is essential. Familiarity with penetration testing, vulnerability management, AI, LLMs, and prompt engineering are considered advantageous.
- What is the expected experience level for the Technical Account Manager position at Novee Security?
- Novee Security is seeking candidates with a minimum of 5 years of experience. This experience should be in fields such as Technical Account Management, Solution Engineering, Customer Success Engineering, or technical support roles. The role is described as founding-level, indicating a need for significant expertise and self-direction.
- How does the Technical Account Manager role contribute to Novee Security's growth?
- The Technical Account Manager plays a critical role in supporting and scaling Novee Security's US customer base. By ensuring technical success, platform adoption, and revenue impact through effective post-sales support, this role directly contributes to customer retention, expansion, and overall company growth.
- What kind of work environment can I expect as a Technical Account Manager at Novee Security?
- You can expect an unstructured, fast-paced startup environment at Novee Security. The company values candidates who are highly independent, proactive, solution-oriented, and possess a strong ownership mindset. Team players with a 'get things done' attitude are highly encouraged.
- Are there opportunities to shape the TAM function at Novee Security?
- Yes, as a founding-level role, you will have the opportunity to contribute to building processes, playbooks, and best practices as the Technical Account Manager function grows within Novee Security. This is a chance to establish and refine post-sales technical operations.