Front Desk Agent

Job Overview

We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience.

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests, achieving a high level of customer satisfaction through personalized service from arrival till departure.
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
• Conduct in-room and hotel familiarization and assist guests with hotel activity enquiries/requests.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies, and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards and have full knowledge of the hotel facilities and happenings.

Skills & Experience

Ideally, you should have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essential. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer-driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Key skills/competency

• Customer Service
• Guest Relations
• Hotel Operations
• Check-in/Check-out
• Cashiering
• Problem Solving
• Communication Skills
• Opera PMS
• Multicultural Environment
• Hospitality Management