Field Support Specialist

@ Nova Biomedical

Overview

Nova Biomedical is hiring a Field Support Specialist to be based in the New England area. This role is responsible for ensuring overall onsite customer satisfaction with Nova Biomedical products, providing consultative support, and managing all field support requirements within the assigned customer territory.

Key Responsibilities

• Manage onsite customer support and service documentation to meet FDA requirements.
• Perform new product installations, corrective and preventive maintenance, and customer training.
• Drive local KPIs including response times, on-time preventive maintenance, and inventory management.
• Schedule customer calls, manage calendar priorities, and execute unscheduled satisfaction calls.
• Identify new sales opportunities and forward leads to the sales department.

Additional Duties

The role also involves trade show assistance, maintaining service level agreements and inventory checks, proper use of Nova Travel Office, and careful handling of sensitive information in compliance with HIPAA and corporate policies.

Qualifications

• Clinical, Biotechnology, or Electronics background with 1-3 years diagnostics experience.
• A relevant degree in Medical Technology, Nursing, or Respiratory Therapy.
• Proven verbal communication, teaching, and interpersonal skills.
• Ability to travel by car or airplane, and lift up to 50 lbs.

Benefits and Company Culture

Nova Biomedical offers a Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program. The company is known for mutual respect, honesty, integrity, and a family-like environment, with many long-term employees.

Key skills/competency

• Customer Satisfaction
• Consultative Support
• Onsite Service
• Preventive Maintenance
• Installation
• Inventory Management
• Clinical Applications
• Regulatory Compliance
• Travel Coordination
• Technical Training