Information Assistant
@ Nottingham Trent University

Nottingham, England, United Kingdom
£26,000
On Site
Full Time
Posted 1 day ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX***** @ntu.ac.uk
Recommended after applying

Job Details

About the Role

This Information Assistant role at Nottingham Trent University is not about merely checking and sorting books. You will provide essential support to library customers and learning resource users through face-to-face, telephone, and online enquiries.

You will assist customers with online access, software usage, and direct specialist enquiries to the appropriate teams. The work schedule varies, including Saturdays, Sundays, weeknight shifts, and occasional summer sessions.

What You'll Bring

You must have excellent customer service skills, confidence in using IT systems, and experience supporting customers in busy environments.

About Nottingham Trent University

Nottingham Trent University is recognized for its innovation and inclusivity. The library services are at the core of supporting independent learning and research. Teamwork and collaboration shape the work environment, where your input will help improve services.

Key skills/competency

  • Customer Service
  • IT Systems
  • Enquiry Handling
  • Support
  • Communication
  • Time Management
  • Problem Solving
  • Adaptability
  • Teamwork
  • Library Operations

How to Get Hired at Nottingham Trent University

🎯 Tips for Getting Hired

  • Research NTU's culture: Study their mission and values on official pages.
  • Customize your resume: Highlight customer service and IT skills.
  • Showcase real experience: Emphasize support in busy settings.
  • Prepare for interviews: Focus on practical problem solving examples.

📝 Interview Preparation Advice

Technical Preparation

Review IT system basics.
Familiarize with library software.
Practice troubleshooting online access.
Learn data entry procedures.

Behavioral Questions

Describe handling a difficult customer.
Explain teamwork experience in service roles.
Discuss adapting to shifting priorities.
Relate a time managing multiple tasks.

Frequently Asked Questions