Fraud & Abuse Analyst
@ Notion

New York, NY
$110,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXX****** @notion.so
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Job Details

About Notion

Notion helps you build beautiful tools for your life’s work. With capabilities that connect docs, notes, projects, calendar, and email—with integrated AI—Notion is loved by millions including large organizations like Toyota, Figma, and OpenAI. In-person collaboration is emphasized with mandatory office days on Mondays and Thursdays.

About the Role

The Trust & Safety team is seeking a full-time Fraud & Abuse Analyst to join the operational account security team. This role involves reviewing account behavior for unexpected activity, working alongside engineers and business teams, and managing risk escalations from report to completion.

What You'll Achieve

  • Develop user-facing risk monitoring processes and perform account reviews.
  • Collaborate with Engineering to enhance account review tools.
  • Investigate and implement fraud & abuse policies with Legal and Security.
  • Respond to high priority escalations related to account access and compliance screenings.
  • Maintain key performance metrics and internal knowledge libraries.
  • Provide materials and training to BPO partners and manage outsourcing resources.
  • Participate in a semi-quarterly on-call rotation for high-priority incidents.

Skills & Experience

  • At least 2 years of experience supporting software application users.
  • Strong communication, analytical, investigative, and problem-solving skills.
  • Familiarity with risk assessment techniques and independent research.
  • Ability to balance user expectations with security policies.
  • Experience collaborating across multiple offices.
  • Proficiency in SQL or similar query languages.

Nice To Haves

  • Direct experience in a risk-related role and account review tools.
  • Experience managing risk-related complaints.
  • Deep knowledge of SQL and a data-driven approach.

Key skills/competency

Trust, Safety, Fraud, Abuse, Risk, Analysis, SQL, Compliance, Investigation, Communication

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How to Get Hired at Notion

🎯 Tips for Getting Hired

  • Research Notion's culture: Learn about Notion's values and products.
  • Customize your resume: Highlight risk and SQL skills.
  • Prepare for behavioral questions: Review past experience in fraud analysis.
  • Showcase collaboration: Emphasize teamwork in cross-functional projects.

📝 Interview Preparation Advice

Technical Preparation

Review SQL query crafting.
Study risk assessment techniques.
Practice data analysis exercises.
Brush up on security compliance basics.

Behavioral Questions

Describe handling high-pressure escalations.
Explain collaborative problem-solving techniques.
Discuss conflict resolution experiences.
Share examples of independent research tasks.

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