Digital Strategy Lead
Notion
Job Overview
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Job Description
About Notion
Notion helps you build beautiful tools for your life’s work. It provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, including major organizations, choose Notion for its flexibility and efficiency.
Work Arrangement
This role requires in-office presence on designated Anchor Days (Mondays, Tuesdays, and Thursdays). Certain positions may require additional in-office workdays.
About the Role
The Digital Strategy Lead is responsible for defining and executing Notion’s CX Digital Strategy across the post-sales journey. Acting as a product leader for digital customer experience, you will own the strategy, roadmap, and outcomes across channels such as Help Center, chatbot/AI, in-product education, lifecycle, and social support.
Key Responsibilities
- Define multi-quarter digital CX strategy and roadmap.
- Lead a cross-functional pod spanning multiple teams.
- Drive improvements in self-service resolution and CSAT.
- Collaborate with CX Engineering and Business Technology on AI capabilities.
- Establish KPI frameworks and monitor performance.
- Ensure quality and compliance across digital CX assets.
Skills and Experience
Candidates should have 8+ years in product management, program management, digital CX, or related strategy roles. Proven experience in building scalable customer experiences and strong analytical skills are essential. Must demonstrate excellence in cross-functional leadership and effective stakeholder influence, with familiarity in modern CX stacks and AI capabilities.
Nice To Haves
Experience in a high-growth SaaS environment, working with regional support leaders, and familiarity with tools like Zendesk and digital experimentation tooling.
Key skills/competency
Digital Strategy, CX, Product Management, Roadmap, AI, Automation, KPI, Cross-functional, SaaS, Customer Experience
How to Get Hired at Notion
- Research Notion's culture: Study their mission, values, and office practices.
- Customize your resume: Emphasize digital strategy and CX experience.
- Highlight technical skills: Show expertise in AI, automation, and KPI analytics.
- Prepare case studies: Detail cross-functional achievements and roadmap success.
- Practice interviews: Be ready for product management and strategy questions.
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