Senior Patient Access Services Representative
Northwell Health · Lake Success, NY
- On site
- Full-time
- $50,000 / year
- Lake Success, NY
Job highlights
- Handle patient registration, insurance verification, and scheduling.
- Collect patient payments and manage financial screenings.
- Process authorizations and billing inquiries.
- Work a remote schedule, including weekends and holidays.
- Requires 3-5 years of relevant healthcare experience.
About the role
Senior Patient Access Services Representative
Northwell Health is seeking a dedicated Senior Patient Access Services Representative to join their team. This role involves a variety of critical registration, insurance verification, scheduling, and billing duties to ensure smooth patient access to medical services. You will be responsible for completing complex tasks and may assist in training other representatives.
Job Responsibilities
- Perform admissions, registration, and scheduling activities.
- Gather and enter essential demographic and insurance information into the computer system, including for Medicare/Medicaid patients.
- Verify patient insurance coverage and other related data.
- Obtain necessary patient insurance authorizations for services, documenting approvals and denials.
- Conduct financial screenings for self-pay patients, assessing payment methods.
- Inform and counsel patients/representatives about available financial assistance options.
- Collect patient payments due at the time of service.
- Perform billing, receivable, and related functions; follow up on open self-pay accounts for collection.
- Assist and train new employees as directed by supervisors.
- Perform other related duties as required.
All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act.
Job Qualifications
- High School Diploma or equivalent required.
- 3-5 years of relevant experience required.
Work Schedule and Additional Information
- Remote position.
- Schedule: Monday, Tuesday, Wednesday 10 AM - 6 PM and every Saturday and Sunday + all holidays 8 AM - 4 PM.
- The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Key skills/competency
- Patient Access Services
- Registration
- Insurance Verification
- Scheduling
- Medical Billing
- Financial Screening
- Customer Service
- Data Entry
- Healthcare Administration
- HIPAA Compliance
Skills & topics
- Senior Patient Access Services Representative
- Patient Access
- Healthcare Administration
- Insurance Verification
- Medical Billing
- Patient Registration
- Scheduling
- Remote Work
- Customer Service
- Healthcare Operations
How to get hired
- Tailor your resume: Highlight your 3-5 years of relevant experience in patient access, registration, insurance verification, and billing. Use keywords from the job description.
- Craft a compelling cover letter: Express your understanding of healthcare access services and your ability to handle complex tasks. Mention your remote work experience.
- Prepare for interviews: Be ready to discuss your experience with financial screening, patient counseling, and collections. Practice scenarios related to insurance authorization and data entry.
- Showcase your skills: Emphasize your strong communication, organizational, and problem-solving abilities. Demonstrate your familiarity with healthcare systems and compliance (e.g., HIPAA).
- Follow up professionally: After applying, send a polite follow-up email to the hiring manager within a week.
Technical preparation
Master medical terminology and insurance codes.,Practice navigating EMR/EHR systems.,Review billing software functionalities.,Familiarize with HIPAA regulations.
Behavioral questions
Describe handling a difficult patient situation.,How do you manage multiple competing tasks?,Explain a time you improved a process.,How do you ensure accuracy in data entry?
Frequently asked questions
- What are the typical working hours for a Senior Patient Access Services Representative at Northwell Health?
- The Senior Patient Access Services Representative position at Northwell Health involves a specific remote schedule: Monday, Tuesday, Wednesday from 10 AM to 6 PM, and every Saturday and Sunday plus all holidays from 8 AM to 4 PM.
- What is the required experience for the Senior Patient Access Services Representative role?
- Northwell Health requires candidates for the Senior Patient Access Services Representative position to have 3-5 years of relevant experience in the field.
- Is the Senior Patient Access Services Representative position remote?
- Yes, the Senior Patient Access Services Representative position at Northwell Health is a remote position.
- What specific duties does a Senior Patient Access Services Representative perform at Northwell Health?
- A Senior Patient Access Services Representative performs a range of duties including patient registration, insurance verification, scheduling, financial screening, collecting payments, processing authorizations, and potentially assisting with billing and training new representatives.
- What educational background is needed for the Senior Patient Access Services Representative role?
- A High School Diploma or equivalent is required for the Senior Patient Access Services Representative position at Northwell Health.
- How is salary determined for this Senior Patient Access Services Representative role at Northwell Health?
- The salary for the Senior Patient Access Services Representative role is determined by various factors including location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity.