Administration Officer Diabetes Alliance Program Plus

About Northern Sydney Local Health District

Join our innovative Diabetes Alliance Program Plus (DAP+) team and make a real difference across the Hunter New England region. The DAP+ is a collaborative program designed to improve diabetes care through specialist outreach and integrated models of care within the primary care sector. This position is based at Wisteria House, James Fletcher Campus. You will work closely within a multidisciplinary team supporting Endocrinologists, Diabetes Educators, Dietitians, Managers, and other Administration and Support Officers, all committed to excellence and cultural respect. We pride ourselves on being a supportive, inclusive and innovative team, where teamwork and continuous improvement are at the heart of everything we do.

About The Role

We are seeking a capable and organised Administrative Officer Diabetes Alliance Program Plus to join our dynamic DAP+ team. This role is the operational engine room supporting face-to-face and virtual case conference clinic administration, maintaining system accuracy, patient and customer service, education administration, data extraction and collection, and ensuring the team runs smoothly behind the scenes.

Key Responsibilities Include

• Providing general administrative support including diary management, travel arrangements, timesheet and leave/payroll processing, and managing incoming and outgoing correspondence.
• Working under limited direction to prioritise and monitor workflow to ensure activities, projects and tasks are completed according to urgency.
• Preparing reports, documents, newsletters and complex correspondence.
• Organising and providing secretariat support for meetings and committees, including agendas and minutes.
• Coordinating meeting rooms and video/teleconferencing facilities.
• Providing professional reception services to manage internal and external enquiries.
• Monitoring billing quality control and waitlist management.
• Supporting procurement processes and maintaining accurate patient and program data.

Your initiative, attention to detail, high-level technical skills and ability to juggle competing priorities will be essential to driving efficiency and outcomes across this busy health portfolio.

About You

We are looking for a proactive and organised administration professional who thrives in a dynamic and fast-paced healthcare environment.

You Will Demonstrate

• Excellent interpersonal skills — both written and verbal.
• Strong attention to detail and confidence managing competing priorities.
• Sound organisational and time management skills.
• Experience working with various health software, hardware and electronic systems.
• Flexibility, adaptability and a solutions-focused approach.
• Ability to work collaboratively with a wide range of internal and external stakeholders.
• A high level of professionalism and customer service.

Why Join Us?

This is your opportunity to be part of something meaningful working with a team that values clarity, collaboration and capability.

You Will Receive

• Structured onboarding and ongoing support.
• A collaborative and welcoming team environment.
• Full training and access to professional development opportunities.
• The opportunity to build your administrative career within NSW Health.
• Full-time stability with access to leave entitlements, salary packaging and other employee benefits.
• Fitness Passport for health and well-being - discounted gym options for you and your family.

Key skills/competency

• Administrative Support
• Diary Management
• Workflow Prioritisation
• Report Preparation
• Meeting Coordination
• Customer Service
• Data Management
• Billing Quality Control
• Health Software
• Stakeholder Collaboration