Support Service Specialist I @ North
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Job Details
About the Role
The Support Service Specialist I at North is responsible for merchant hardware configuration and deployment as well as tracking inventory. You will manage incoming new or replacement hardware orders, perform point-of-sale data entry tasks, and support Salesforce CRM ticket creation and routing.
Key Responsibilities
- Configure and deploy merchant hardware
- Maintain accurate inventory and database entries
- Create and manage Salesforce CRM Support Tickets
- Perform point-of-sale data entry and hardware swaps
- Assist with documentation filing and inventory tracking including RMAs
Qualifications
Minimum one year of call center technical support experience is required along with a high school diploma or equivalent. Strong customer service, verbal and written communication skills, general computer knowledge, and familiarity with Microsoft Office, GoogleSuite, and Salesforce CRM are essential.
Additional Information
This is a remote position based in the US with 20% travel. Hourly pay ranges from $21.00 to $25.00 depending on location and experience. North Hospitality offers a comprehensive benefits package including Medical, Dental, Vision, Flexible Paid Time Off, 401(k) + Match, Mental Health Support, Paid Maternity & Paternity Leave, Education Assistance, and a Company-funded Lifestyle Spending Account. Please note this role is not eligible for sponsorship.
Key skills/competency
Hardware Configuration, Inventory Management, Salesforce CRM, Data Entry, Customer Service, Technical Support, Microsoft Office, GoogleSuite, Documentation, Call Center
How to Get Hired at North
🎯 Tips for Getting Hired
- Customize Your Resume: Highlight technical and customer service skills.
- Research North: Understand North Hospitality values and mission.
- Showcase CRM Expertise: Emphasize Salesforce and data entry experience.
- Prepare Examples: Detail experience with hardware and support tasks.