Project Manager, Retail Operations

About the Role

We are seeking an experienced Project Manager, Retail Operations to support Retail Operations and Technology initiatives for a growing direct-to-consumer retail organization. This role is responsible for managing complex, cross-functional projects that power retail store experiences, systems implementation, and operational excellence. The ideal candidate thrives in fast-paced environments, excels at breaking down ambiguity into structured execution plans, and has strong experience implementing retail systems and technology platforms.

Key Responsibilities

Project & Program Execution

• Lead cross-functional initiatives from planning through execution and delivery
• Break down complex programs into structured, actionable workstreams
• Manage timelines, milestones, risks, and dependencies
• Provide clear status updates and executive-ready reporting

Retail Systems Implementation

• Drive implementation and enhancement of retail technologies, including:
• POS (Point of Sale)
• ERP systems
• CRM platforms
• Audio/Visual systems
• In-store demo technologies
• Partner with enterprise systems and product teams to ensure seamless integrations

Cross-Functional Collaboration

• Serve as liaison between technical and non-technical stakeholders
• Translate technical requirements into clear execution plans
• Collaborate with Retail Operations, Product Marketing, Enterprise Systems, Retail Design, Finance, and Product Management
• Navigate ambiguity while maintaining execution velocity

Operational Excellence

• Identify risks and proactively implement mitigation strategies
• Apply structured project management methodologies
• Improve workflows and drive continuous optimization

Minimum Qualifications

• Bachelor’s degree required
• 5+ years of project or program management experience within:
• Direct-to-Consumer (DTC) retail
• Consumer electronics
• Technology organizations
• Premium hospitality environments
• Hands-on experience implementing retail systems (POS, ERP, CRM, AV, demo technologies)
• Proficiency with project management tools (JIRA, Asana, MS Project, Wrike, etc.)
• Strong communication and stakeholder management skills

Preferred Qualifications

• MBA or advanced degree
• PMP, Agile, or equivalent certification
• Experience leveraging AI tools to enhance productivity and execution
• Strong analytical mindset with a data-driven approach
• Proven ability to influence stakeholders at all organizational levels

Work Environment

This role operates in a fast-paced, high-visibility retail operations environment, emphasizing cross-functional collaboration across technology and retail teams. While the role is explicitly 100% Remote (Global), the broader organizational culture may involve a hybrid work model.

Equal Opportunity Statement

We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Qualified applicants with arrest and conviction records will be considered in accordance with applicable laws, including the California Fair Chance Act and related ordinances. Reasonable accommodations are available upon request.

Key skills/competency

• Project Management
• Retail Technology
• ERP Systems
• POS Systems
• CRM Platforms
• Stakeholder Management
• Cross-functional Leadership
• Risk Mitigation
• Operational Excellence
• Agile Methodologies