Technical Writer

About Norstella:

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:

• Accelerate the drug development cycle
• Assess competition and bring the right drugs to market
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

Job Description

We are seeking a detail-oriented and user-centric Technical Writer to join our Product organization. This role is responsible for translating complex product capabilities into clear, concise, and actionable documentation that enables customers to quickly understand, adopt, and maximize value from our suite of solutions.You will work cross-functionally with Product Management, Engineering, Customer Success, and Product Marketing to develop high-quality user guides, training materials, and quick-start resources that support both new and existing users.

Responsibilities

Product Documentation

• Develop and maintain comprehensive user guides, feature documentation, and release-related content
• Create clear and intuitive quick start guides to accelerate onboarding and time-to-value
• Translate complex technical concepts into user-friendly, business-oriented language
• Ensure documentation reflects the latest product capabilities and enhancements

Training & Enablement Materials

• Design and produce training materials, including step-by-step tutorials, workflows, and use-case driven content
• Partner with Customer Success and Enablement teams to support customer onboarding and adoption
• Create scalable content that supports both self-service and guided learning experiences

Cross-Functional Collaboration

• Work closely with Product Managers to understand feature intent, value proposition, and user workflows
• Collaborate with Engineering to validate technical accuracy and completeness
• Align with Product Marketing on consistent messaging and positioning

Content Strategy & Governance

• Establish and enforce documentation standards, templates, and style guidelines
• Organize and structure content for usability, discoverability, and scalability (e.g., knowledge base, help center)
• Continuously improve documentation based on user feedback, product changes, and support trends

Release Support

• Support product releases by developing or updating documentation in alignment with launch timelines
• Contribute to release notes and customer-facing communications where applicable

Qualifications

• 4–6+ years of experience in technical writing, preferably within a SaaS or product driven organization
• Experience with analytics platforms, data products, or healthcare / life sciences solutions
• Proven experience creating user guides, training materials, and quick start documentation
• Strong ability to simplify complex technical concepts for non-technical audiences
• Experience working in Agile/Scrum environments and collaborating with product and engineering teams
• Familiarity with documentation, software development and usage analytics tools (e.g., Confluence, MadCap Pendo, Flare, Notion, JIRA, Zendesk Guide)
• Excellent written and verbal communication skills with strong attention to detail

Preferred

• Familiarity with documentation, software development and usage analytics tools (e.g., Confluence, MadCap Pendo, Flare, Notion, JIRA, Zendesk Guide)
• Experience creating multimedia content (e.g., walkthrough videos, interactive guides)
• Understanding content design best practices.

Our Guiding Principles for success at Norstella

1. Bold, Passionate, Mission-First
2. Integrity, Truth, Reality
3. Kindness, Empathy, Grace
4. Resilience, Mettle, Perseverance
5. Humility, Gratitude, Learning

Benefits

• Health Insurance
• Provident Fund
• Reimbursement of Certification Expenses
• Gratuity
• 24x7 Health Desk

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com.

Key skills/competency

• Technical Writing
• SaaS Documentation
• Product Documentation
• User Guides
• Training Materials
• Agile/Scrum
• API Documentation
• Life Sciences
• Data Products
• Confluence