Dispatcher/Customer Service Representative

@ Norfolk Plumbing LLC

About Customer Service Representative Role

Powell's Plumbing & Air, a leading provider of plumbing and septic services in Norfolk, Virginia, is dedicated to delivering exceptional customer experiences, quality workmanship, and reliable service.

Position Summary

We are seeking a highly motivated and customer-focused individual to serve as the first point of contact for our valued customers. The role offers clear pathways for career advancement including dispatching and office management.

Key Responsibilities

• Answer incoming phone calls and respond to customer inquiries promptly.
• Schedule service appointments and capture accurate customer details.
• Provide detailed information on services, pricing, and promotions.
• Resolve customer concerns and escalate issues when needed.
• Maintain accurate customer records and service notes.
• Collaborate with dispatchers and technicians for seamless service delivery.
• Process payments and handle administrative tasks.
• Uphold a positive team environment and company values.

Requirements & Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Experience in a customer service role in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong active listening and empathy towards customers.
• Ability to adapt to new software platforms.
• Multitasking and time management proficiency.
• Detail-oriented and strong problem-solving capabilities.
• Ability to work both independently and as part of a team.
• Experience in home services or trades is a plus.

Potential Career Growth

This role serves as an excellent entry point with defined pathways to advance to Dispatcher or Office Manager roles. Growth opportunities come with increased responsibilities in operational efficiency and team leadership.

Benefits

• Competitive salary
• Comprehensive benefits package including health, dental, vision, and 401K
• Paid time off and holidays
• Opportunities for professional development and training
• A supportive and collaborative work environment

How to Apply

Interested candidates should submit their resume and cover letter to applications@powellsplumbingandair.com with the subject line "Customer Service Representative Application". Applications may also be submitted in person at 1111 Boissevain Ave (8am-4pm) or by calling 757-466-0644.

Key skills/competency

• Customer Service
• Communication
• Scheduling
• Problem Solving
• Administration
• Teamwork
• Dispatch
• Service Delivery
• Records Management
• Adaptability