Patient Portal Service Desk Agent I
Nordic Global
Job Overview
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Job Description
Overview
The Patient Portal Service Desk Agent I at Nordic Global provides day-to-day technical support to employees across various hardware and software systems. The role involves troubleshooting issues, answering calls, chats, and emails, and documenting incidents for escalation.
Key Responsibilities
- Provide excellent customer service and technical support.
- Diagnose and resolve IT issues via phone and remote applications.
- Document issues and resolutions in relevant ticketing systems.
- Adhere to policies such as HIPAA and client notification protocols.
- Participate in team meetings and support ad hoc projects.
Skills and Experience
Excellent customer service and communication skills are required. Proficiency in English is essential, and Spanish is a plus. The role requires strong typing, problem-solving abilities, and the capacity to learn new software quickly. Flexibility to work nights, weekends, and occasional travel is expected.
Additional Details
Working in Madison, WI is preferred. Occasional trips to the Nordic Home Office in Madison, WI are expected with up to 5% travel.
Key skills/competency
Customer Service, Technical Support, Troubleshooting, Documentation, HIPAA, Remote Support, IT Infrastructure, Communication, Problem-Solving, Ticketing
How to Get Hired at Nordic Global
- Customize your resume: Tailor it to technical support skills.
- Emphasize communication: Showcase excellent customer service.
- Highlight experience: Detail your troubleshooting background.
- Research Nordic Global: Understand their tech and culture.
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