Technical Support Specialist - Firewall

About the Role

As a Technical Support Specialist - Firewall within Nokia's CDO EICS Networks team, you will manage the lifecycle and performance of network services including firewalls, DNS, and secure connectivity for global offices and partners. Operating in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable IT network security operations.

Key Responsibilities

• Provide expert technical support for incident, problem, and change management.
• Analyze and resolve production network issues with technical teams.
• Administer service requests and execute network changes for priority incidents.
• Own incident resolution processes and document root cause analysis.
• Design, deploy, and manage advanced firewall and SASE solutions.
• Conduct regular security assessments and propose preventive actions.
• Mentor junior team members and guide network security practices.
• Collaborate with external service providers and OEMs for issue resolution.

Key Skills/Competency

• Network Security
• Firewall Management
• DNS
• SASE
• Incident Management
• Change Management
• Technical Support
• Root Cause Analysis
• TCP/IP
• Mentorship

About Nokia

Nokia is a global leader in connectivity for the AI era, advancing fixed, mobile and transport networks with innovations powered by Nokia Bell Labs.

Recruitment & Benefits

Enjoy flexible and hybrid work schemes, strong well-being programs, and opportunities for personal and professional growth within an inclusive culture.