QA Engineer
NinjaOne · New York, United States
- On site
- Full-time
- $110,000 / year
- New York, United States
Job highlights
- Ensure quality for SaaS endpoint management platform.
- Design and implement test cases for new features.
- Utilize expertise in networking and system administration.
- Collaborate with diverse software development teams.
- Work remotely or hybrid in select US states.
About the role
About the Role
NinjaOne is seeking a dedicated Quality Assurance Engineer with a keen eye for detail to ensure the quality of our SaaS software products. You will leverage your strong expertise in networking and system administration to support software quality testing for our growing automated endpoint management platform. Working within a diverse squad of software development engineers, you will validate new product features by designing and implementing test cases. Your knowledge of the automation endpoint management platform industry, operating systems, and deep QA testing experience will be crucial as you delve into the systems level of the software stack. Collaborate with top-tier engineers and leadership to tackle new and exciting software challenges.
We are expanding our software development teams and adding QA Engineers to several product teams. We value your unique skills and experiences and aim to place you on teams and products where you can make the greatest impact at NinjaOne.
Location: We offer flexibility for remote work within the USA in CA, CO, CT, FL, GA, IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We also have physical offices in Austin, TX and Tampa, FL, for those who prefer a hybrid option.
Our technology stack includes Java, Kotlin, C++, Golang, and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS. Experience with large-scale datastore bottlenecks, asynchronous application design, and client-server architecture is beneficial.
What You’ll Be Doing
- IT Operations Expertise: Become an in-house expert on our IT software solutions, understanding user requirements, scrutinizing product usability, and providing feedback to shape the future of MSPs and IT teams.
- Quality Testing & Troubleshooting: Conduct comprehensive software testing to guarantee impeccable feature releases. Develop and maintain accurate test plans and ensure compliance across all platforms.
- Documentation: Create detailed reports on software application quality and functionality, clearly documenting any defects or issues for development teams.
- Continuous Improvement: Recommend enhancements to testing methodologies, tools, and processes to refine our QA practices.
- Collaboration: Work closely with developers, product managers, and leaders throughout the software development lifecycle to ensure quality standards are met.
- Other duties as needed. Outstanding communication skills.
About You
- A Bachelor's degree in technology is advantageous but not mandatory.
- 5+ years of recent experience in Technical IT Support, Product Support, or Systems Engineering.
- 2+ years of scripting experience in languages like PowerShell, Bash, Batch, or Python.
- Experience with at least two of the following operating systems: Windows, Mac, or Linux, including an understanding of system settings, the Windows Registry, and other OS foundational aspects.
- Experience with computer networks and network equipment setup/management, with an understanding of network hardware.
- Experience with databases including PostgreSQL, SQL, and MySQL.
- Experience setting up and configuring Virtual Machines (VM), particularly ESXi and Hyper-V.
- Experience with virtualization platforms like VMWare Fusion, VirtualBox, or Parallels.
- Proficiency in using command-line and PowerShell tools for operating system administration.
- Ability to collect and analyze information from log files.
- Experience with API platforms, such as Postman.
- Familiarity with remote-control tools including TeamViewer, Splashtop, AnyDesk, or ConnectWise.
- Knowledge of TCP/IP protocols, especially SNMP, TCP, UDP, ICMP, DNS.
- Experience with Jira and Jira X-Ray extension is a plus.
- Excellent ability to engage and collaborate with diverse teams, articulating feedback clearly into actionable insights.
- Strong attention to detail to ensure no bugs or inconsistencies are missed.
- Ability to think on your feet and possess analytical prowess for identifying, documenting, resolving, or escalating issues.
- Outstanding communication skills.
About Us
NinjaOne automates critical IT tasks, providing visibility, security, and control over endpoints for over 40,000 customers. Our platform enhances productivity, reduces security risks, and lowers costs for IT teams and managed service providers. We are committed to customer success, offering free and unlimited onboarding, training, and support. NinjaOne is recognized as #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
- A collaborative, kind, and curious community.
- Flexibility with full-time, hybrid remote work.
- Comprehensive benefits package: medical, dental, and vision insurance.
- Financial future support through our 401(k) plan.
- Prioritized work-life balance with unlimited PTO.
- Opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship. Due to federal government security requirements for our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents.
NinjaOne cannot hire for this role within the city limits of Chicago due to operational policies. We will consider qualified candidates residing outside Chicago or willing to self-relocate.
Starting pay is based on factors like location, market demands, experience, and knowledge. Benefits include medical, dental, vision, 401(k), life insurance, and PTO.
For roles based in California, Colorado, Maryland, New Jersey, or Washington, the base salary hiring range is $90,000 to $110,000 per year.
For roles based in New York, the base salary hiring range is $90,000 to $110,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Key skills/competency
- QA Engineer
- Software Quality Testing
- Test Case Design
- Endpoint Management
- System Administration
- Network Expertise
- SaaS Products
- Scripting (PowerShell, Python)
- Virtual Machines (VM)
- API Testing (Postman)
Skills & topics
- QA Engineer
- Quality Assurance
- Software Testing
- Test Automation
- Endpoint Management
- SaaS
- IT Operations
- System Administration
- Networking
- Scripting
- Jira
- Postman
- AWS
- Java
- Kotlin
- Golang
- PostgreSQL
- Remote
- Hybrid
How to get hired
- Tailor your resume: Highlight your 5+ years in IT support/systems engineering and 2+ years of scripting experience (PowerShell, Python).
- Showcase technical skills: Emphasize your experience with operating systems (Windows, Mac, Linux), networking, databases (PostgreSQL), and virtualization (VMs, ESXi, Hyper-V).
- Demonstrate QA expertise: Detail your experience in test case design, documentation, and using tools like Jira and Postman.
- Address location requirements: Clearly state your US residency within eligible states or willingness to relocate if applying for a hybrid role.
- Prepare for interviews: Be ready to discuss your problem-solving approach, attention to detail, and collaboration skills.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the benefits of working as a QA Engineer at NinjaOne?
- At NinjaOne, a QA Engineer can expect a collaborative environment, flexible hybrid remote work options, comprehensive benefits including medical, dental, and vision insurance, a 401(k) plan, and unlimited Paid Time Off (PTO). There are also significant opportunities for professional growth and advancement within the company.
- What specific technical skills are most important for the QA Engineer role at NinjaOne?
- Key technical skills for this QA Engineer position include extensive experience in IT operations, system administration, and networking. Proficiency in scripting languages like PowerShell and Python, experience with operating systems (Windows, Mac, Linux), database management (PostgreSQL), and familiarity with virtualization technologies (VMware, Hyper-V) are highly valued. Experience with API testing tools like Postman and bug tracking systems like Jira is also crucial.
- Is this QA Engineer position remote or hybrid?
- NinjaOne offers flexibility for this QA Engineer role. You can work remotely from home if you reside in specific US states (CA, CO, CT, FL, GA, IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, WA). Alternatively, you can opt for a hybrid arrangement at our offices in Austin, TX, or Tampa, FL.
- What is the salary range for the QA Engineer position at NinjaOne?
- The base salary hiring range for the QA Engineer position varies by location. For roles based in California, Colorado, Maryland, New Jersey, or Washington, the range is $90,000 to $110,000 per year. For roles based in New York, the range is also $90,000 to $110,000 per year. Actual compensation will depend on factors such as experience, market demands, and location.
- Does NinjaOne offer Visa sponsorship for the QA Engineer role?
- No, NinjaOne does not offer Visa sponsorship for this QA Engineer position. Additionally, due to federal government security requirements for their FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents.
- What is the company culture like at NinjaOne for a QA Engineer?
- NinjaOne fosters a collaborative, kind, and curious community. They prioritize employee well-being through flexible work arrangements, comprehensive benefits, and a strong emphasis on work-life balance with unlimited PTO. The company is dedicated to customer success and continuous improvement.
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