IT Operations Intern

About Nicola Wealth

Nicola Wealth is a national leader in wealth management, recognized for sophisticated financial planning, diversified private investment funds, exceptional performance, and a 98% client retention rate. The firm boasts an award-winning culture, acknowledged as a Best Managed Company and one of Canada’s Top Employers, and is dedicated to its values during significant growth. They foster a collaborative, creative, and entrepreneurial environment, providing opportunities for real impact and rewarding careers. Nicola Wealth is passionate about its business, culture, and investing in employee growth and development.

Purpose of the IT Operations Intern Role

This exciting 3-month internship, starting in June 2026, is within the Technology team at Nicola Wealth, ideal for post-secondary students specializing in Information Systems or Computer Science. The role offers a chance to apply academic knowledge in a professional, client-focused setting, contributing to the development, refinement, and continuous improvement of existing AI agents. The IT Operations Intern will collaborate with internal stakeholders to enhance agent performance and usability, identify optimization opportunities, and contribute to documentation and operational readiness. This position requires strong initiative, independent work, and comfort in evolving technical environments, emphasizing curiosity, problem-solving, and clear communication.

Core Responsibilities

• Develop, refine, and improve existing AI agents by supporting updates that enhance reliability, accuracy, and end-user experience.
• Assist with testing and quality checks for agent changes, documenting outcomes and escalating issues as required.
• Partner with internal stakeholders to capture feedback, understand user needs, and translate them into improvement opportunities.
• Support documentation and knowledge resources (e.g., usage notes, change summaries, FAQs) to improve adoption and operational consistency.
• Conduct research on agent-related topics (e.g., emerging practices, features, or tooling updates) and summarize findings into clear recommendations.

Required Skills & Qualifications

• Currently enrolled in an undergraduate program at an accredited Canadian university/college in Information Systems/Computer Science.
• Recent experience working with Copilot agents, Copilot Studio, and/or AI agents, including hands-on exposure building or enhancing agents.
• Recent experience building agents (e.g., developing, configuring, or improving existing agent capabilities).
• Strong attention to detail and organization skills.
• Excellent communication skills in English (both written and verbal).
• A self-starter with the ability to take initiative and think critically to seek out information and solutions independently.
• Experience working independently, as well as in partnership with other team members.
• Available full-time for the full summer term.
• Legally eligible to work in Canada for the full term.

Compensation & Benefits Package

Nicola Wealth offers a competitive market salary of $26 per hour, along with additional benefits, reflecting appreciation for employee commitment to business growth, client satisfaction, and company values.

Application Details

The application closing date is March 4th, 2026. Please include both a cover letter and resume. Nicola Wealth is an inclusive, equal opportunity employer. For accommodation requests during recruitment, contact accessibility@nicolawealth.com.

Key skills/competency

• AI Agents
• Copilot Studio
• Information Systems
• Computer Science
• Technical Support
• Problem-solving
• Documentation
• Stakeholder Collaboration
• Quality Assurance
• Research & Development