Technical Enablement Manager
NiCE · United States
- Hybrid
- Full-time
- $120,000 / year
- United States
Job highlights
- Enable partners to build AI Agents on Cognigy.
- Provide technical onboarding and readiness.
- Deliver enablement sessions and workshops.
- Assist with JavaScript, APIs, and integrations.
- Advise on webchat and xApp development.
About the role
About the Role
As a Sales Enablement Manager, you ormalso known as a Technical Enablement Manager, you’ll help ensure NiCE's partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions. You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations.
How will you make an impact?
- Enabling partners to design, build, and deliver AI Agents using the Cognigy platform.
- Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths.
- Delivering technical enablement sessions, workshops, and hands-on labs.
- Assisting partners with JavaScript development, debugging, and flow-based logic.
- Supporting API usage and integrations as part of AI Agent implementations.
- Helping partners work effectively with context variables and conversation logic in Cognigy.
- Advising on webchat embedding and xApps using HTML, CSS, and JavaScript.
- Supporting partners during demos, proofs of concept, and key partner-led opportunities.
- Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices.
- Translating product updates and new features into clear, partner-ready technical guidance.
Have you got what it takes?
- Strong JavaScript coding and debugging skills, with the ability to support and unblock others.
- Experience working with APIs and integrations in real-world implementations.
- Practical experience using context variables and conversation logic within Cognigy.
- Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps.
- A general developer mindset, with comfort solving problems through flow logic and/or code.
- Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting.
- Ability to clearly explain technical concepts to both technical and non-technical audiences.
- Strong collaboration and communication skills across sales, product, and delivery teams.
Enablement-focused qualities:
- A genuine passion for enablement and helping partners succeed independently.
- Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution.
- Comfort delivering technical enablement sessions, workshops, and hands-on labs.
- Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately.
- A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About Cognigy
NICE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NICE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Key skills/competency
- Technical Enablement Manager
- JavaScript
- API Integrations
- Cognigy Platform
- HTML/CSS
- Customer Facing Roles
- Sales Engineering
- Technical Consulting
- AI Agents
- Enablement
Skills & topics
- Technical Enablement Manager
- JavaScript
- API
- Integrations
- Cognigy
- HTML
- CSS
- Sales Engineering
- Technical Consulting
- AI Agents
How to get hired
- Customize your resume: Highlight JavaScript, API integration, and customer-facing technical roles.
- Tailor your application: Emphasize your passion for enablement and teaching.
- Prepare for interviews: Showcase problem-solving with flow logic and code.
- Demonstrate collaboration: Provide examples of working with cross-functional teams.
- Research Cognigy: Understand their AI-first CX platform and partner ecosystem.
Technical preparation
Behavioral questions
Frequently asked questions
- What specific technical skills are most critical for the Technical Enablement Manager role at NiCE?
- The most critical technical skills for this Technical Enablement Manager position at NiCE include strong JavaScript coding and debugging abilities, practical experience with APIs and integrations, and familiarity with HTML and CSS for webchat embedding. Experience with the Cognigy platform itself, including context variables and conversation logic, is also highly valued.
- How important is prior experience with the Cognigy platform for this role?
- While direct experience with the Cognigy platform is highly beneficial, NiCE also values a general developer mindset with comfort in flow logic and problem-solving. If you have a strong technical foundation in JavaScript and related technologies and a passion for enablement, you may still be a strong candidate.
- What does 'hands-on technical enablement' mean in the context of this Technical Enablement Manager job?
- Hands-on technical enablement means actively guiding partners through the technical aspects of building, demoing, and delivering AI Agents on the Cognigy platform. This includes direct assistance with coding, debugging, API integrations, and providing practical, applicable guidance during workshops and labs.
- What kind of customer-facing roles are relevant experience for this Technical Enablement Manager position?
- Relevant customer-facing roles for this position include Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting. Any role where you've explained technical concepts, supported clients, and helped them implement solutions using technology would be applicable experience.
- How does this Technical Enablement Manager role contribute to NiCE's broader goals?
- This role is crucial for NiCE's success by ensuring their partners are technically proficient. By enabling partners, NiCE can scale its reach and impact, driving more successful AI Agent implementations and expanding the adoption of the Cognigy platform, ultimately contributing to revenue growth and market leadership.
- What are the opportunities for growth within NiCE for a Technical Enablement Manager?
- NiCE emphasizes internal career growth. As a market leader, they offer endless opportunities across multiple roles, disciplines, domains, and locations. Success in this Technical Enablement Manager role could lead to advancements in technical leadership, product management, or other strategic enablement functions.