Manager, Cloud Operations
@ NICE

Southampton, England, United Kingdom
$120,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @nice.com
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About Manager, Cloud Operations

At NiCE, we challenge our limits. We’re ambitious game changers who set the highest standards and execute beyond them. As a Manager, Cloud Operations, you will join our regional leadership team in the dynamic cloud landscape.

Role Overview

This role requires agility, emotional intelligence, and resilience. You will manage a local team of Cloud Infrastructure Engineers, NOC Engineers, and Information Security Engineers based in the UK and EU, while collaborating with global teams on shared goals.

Key Responsibilities

  • Provide hands-on technical guidance and operational leadership for cloud platforms in the UK and EU.
  • Manage and develop a diverse technical team across EMEA.
  • Serve as a key liaison between regional teams and global stakeholders.
  • Ensure uptime, security, and performance of cloud infrastructure.
  • Support operations through monitoring, alerting, and cost-optimization tools.
  • Collaborate with global teams to troubleshoot and resolve infrastructure issues.
  • Track performance using KPIs and report to senior leaders.
  • Oversee production environment changes and escalation processes.
  • Participate in hiring and performance management in partnership with HR.

Qualifications

  • 6–8 years of progressive experience in cloud operations or infrastructure support.
  • Experience managing teams of 5–15 employees.
  • Knowledge of cloud platforms such as Azure and AWS.
  • Familiarity with monitoring tools like AWS Monitor, Prometheus, and Grafana.
  • Understanding of NOC operations, DevOps practices, and ITIL processes.
  • Strong communication skills and proactive problem-solving ability.
  • Willingness to work flexible hours to address critical issues.

What’s in it for You?

Join a global market leader known for innovation in AI, cloud, and digital solutions. Enjoy a flexible work schedule with the NICE-FLEX hybrid model, and take advantage of many internal career opportunities.

Key skills/competency

  • Cloud Operations
  • Team Management
  • Infrastructure
  • Technical Guidance
  • Stakeholder Engagement
  • Monitoring
  • NOC
  • ITIL
  • DevOps
  • Problem-Solving
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How to Get Hired at NICE

🎯 Tips for Getting Hired

  • Research NICE's culture: Study their mission, values, and recent news.
  • Customize your resume: Highlight cloud operations and leadership skills.
  • Prepare technical examples: Emphasize cloud, monitoring, and NOC experience.
  • Practice scenario questions: Demonstrate operational problem-solving abilities.

📝 Interview Preparation Advice

Technical Preparation

Review cloud platform certifications.
Practice cloud monitoring tool scenarios.
Brush up on NOC operations basics.
Study ITIL and security best practices.

Behavioral Questions

Describe your conflict resolution experience.
Explain a challenging team management scenario.
Detail a crisis handling example.
Illustrate stakeholder communication success.

Frequently Asked Questions