Director of AI Adoption & Enablement
@ NiCE

Hybrid
$180,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @nice.com
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Job Details

Overview

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious, game changers, and play to win. The Director of AI Adoption & Enablement is a strategic and operational leader responsible for driving successful AI solution adoption across NiCE’s customer base.

Job Summary

This role influences every stage of the customer journey from presales strategy to long-term value realization. The Director embodies extreme ownership by simplifying complex issues and creating clarity. They lead a growing team, ensuring efficiency, innovation, and ethical AI practices while engaging with customer executives, internal stakeholders, and autonomous AI systems.

Key Responsibilities

  • Scale adoption through AI tools, automation, and inventive practices.
  • Drive interaction and consumption-based revenue from AI solutions.
  • Own and evolve the enterprise AI adoption roadmap aligned to business goals.
  • Design scalable processes and frameworks for AI adoption across customer segments.
  • Lead integration of autonomous AI agents into workflows.
  • Engage directly with customer executives in presales and post-sale scenarios.
  • Transform Day 2+ learnings into best practices for future delivery.
  • Lead escalations and ensure alignment across stakeholders.
  • Develop internal AI enablement programs to upskill cross-functional teams.
  • Collaborate with Product, Sales, and AI leadership on roadmap and strategy.

Success Metrics

Metrics include AI solution consumption growth, Net Promoter Score (NPS), customer referenceability, AI-driven revenue contribution, operational efficiency gains, time-to-value for deployments, and internal AI fluency.

Qualifications and Skills

  • Bachelor’s degree in Computer Science, Data Science, Engineering, Business, or related field.
  • Master’s degree or MBA preferred with a focus on AI, analytics, or technology management.
  • 20+ years of experience in customer success, contact centers, or B2B technology.
  • Proven experience managing relationships with Fortune 500 brands.
  • Strong communication skills to engage with enterprise-level executives.

About NiCE

NiCE’s software products are utilized by 25,000+ global businesses, including 85 of the Fortune 100 corporations. With over 8,500 employees across 30+ countries, NiCE is recognized as a market leader in AI, cloud, and digital solutions.

Key skills/competency

  • AI Adoption
  • Customer Success
  • Strategic Planning
  • Operational Leadership
  • Team Management
  • Innovation
  • Automation
  • Ethical AI
  • Process Design
  • Stakeholder Engagement
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How to Get Hired at NiCE

🎯 Tips for Getting Hired

  • Customize your resume: Highlight AI and leadership experience.
  • Research NiCE: Learn about their AI and digital strategies.
  • Showcase strategic thinking: Demonstrate past success in scaling adoption.
  • Prepare for leadership interviews: Emphasize team management skills.

📝 Interview Preparation Advice

Technical Preparation

Review AI implementation frameworks.
Study autonomous agent integrations.
Understand automation tool strategies.
Brush up on AI ethical practices.

Behavioral Questions

Describe a time you led a challenging team.
How do you manage escalations effectively?
Explain your approach to cross-functional collaboration.
Describe handling complex customer challenges.

Frequently Asked Questions