Client Services Project Manager
NiCE
Job Overview
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Job Description
Client Services Project Manager at NiCE
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious, game changers, and we play to win. We set the highest standards and execute beyond them. If you share our drive, we offer an ultimate career opportunity that will light a fire within you.
We are seeking a proactive, delivery-focused Client Services Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timelines. In this role, you will lead complex projects from initiation to close, ensuring all activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams are aligned to project outcomes.
How You Will Make an Impact
- Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
- Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts of Conversational AI to independently build plans.
- Develop detailed project plans aligned with the SOW.
- Lead multiple projects concurrently.
- Track action items and enforce accountability across stakeholders.
- Identify and mitigate risks early.
- Lead post-project evaluations.
- Communicate clearly and regularly with all stakeholders.
- Foster a culture of collaboration and excellence.
What You Bring
- Minimum 4+ years of project management experience.
- Proven track record managing multiple projects.
- Comfortable working with technical teams.
- Experience serving as the primary client contact.
- Skilled in developing and maintaining detailed project plans.
- Proactive in managing risks and escalations.
- Highly organized and detail-oriented.
- Proficient in MS Project, Jira, Asana, or Smartsheet.
- Must be authorized to work in the US.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Key skills/competency
- Project Management
- Client Services
- Agile Methodologies
- Waterfall Methodologies
- Stakeholder Management
- Risk Mitigation
- Project Planning
- Conversational AI
- Implementation
- Delivery Management
How to Get Hired at NiCE
- Research NiCE's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor. Understand their focus on innovation, AI, cloud, and digital transformation to tailor your application for the Client Services Project Manager role.
- Tailor your resume: Customize your resume to highlight project management experience, client-facing roles, and proficiency with tools like Jira or Smartsheet. Emphasize achievements in managing complex implementations and driving measurable value for enterprise customers at NiCE.
- Showcase project leadership: Prepare to discuss specific examples of leading projects from initiation to closure, managing risks, and ensuring stakeholder alignment. Highlight your experience with both Agile and Waterfall methodologies relevant to NiCE’s Client Services Project Manager position.
- Demonstrate client relationship skills: Be ready to articulate your experience as a primary client contact, demonstrating strong communication, negotiation, and conflict resolution skills crucial for success at NiCE. Emphasize your ability to understand customer requirements and align technical teams.
- Understand NiCE's technology: Familiarize yourself with NiCE's software solutions, especially those related to Conversational AI, cloud, and customer experience. This will show a deeper understanding of the technical context for project planning and delivery for the Client Services Project Manager role.
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