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Billing Quality Analyst

NICE

HybridHybrid

Original Job Summary

About the Role - Billing Quality Analyst

At NICE, we challenge limits and set the highest standards. The Billing Quality Analyst (Business Operations Manager) oversees end-to-end Order Management and Billing activities in Finance. This role ensures the completeness and accuracy of all customer invoices and is a key driver in maximizing revenue and cash flow.

Key Responsibilities

  • Audit customer contracts to ensure compliance with contractual obligations.
  • Develop and implement audit plans to evaluate processes and procedures.
  • Track and analyze audit findings, preparing detailed reports.
  • Collaborate with cross-functional teams to rectify quality issues.
  • Recommend process improvements and drive modifications in operating practices.
  • Communicate complex information clearly and effectively.

Requirements

  • Experience in auditing, finance, or related fields.
  • Knowledge of Contract, Fulfillment or Subscription Management.
  • Degree in Engineering, Business, Quality Assurance, Finance, Accounting, Legal or equivalent experience.
  • Proficiency in Salesforce, Billing/Invoicing and/or financial systems.
  • Certification in quality auditing is a plus.
  • Strong analytical, data and communication skills.

Work Arrangement

Enjoy NICE-FLEX! This hybrid model includes 2 days in-office and 3 days remote per week.

About NICE

NICE Ltd. (NASDAQ: NICE) is a global leader offering innovative AI, cloud, and digital solutions. Their software is used by 25,000+ businesses worldwide including 85 of the Fortune 100 companies.

Key skills/competency

  • Auditing
  • Billing
  • Salesforce
  • Data Analysis
  • Quality Assurance
  • Process Improvement
  • Contract Management
  • Communication
  • Team Coaching
  • Financial Systems

How to Get Hired at NICE

🎯 Tips for Getting Hired

  • Research NICE's culture: Review company values and mission.
  • Customize your resume: Highlight auditing and billing skills.
  • Prepare for interviews: Focus on process improvement examples.
  • Showcase technical skills: Demonstrate Salesforce proficiency.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce functionalities.
Brush up on billing systems.
Study audit plan development.
Practice data analysis techniques.

Behavioral Questions

Discuss a challenging audit project.
Explain teamwork in process improvement.
Describe managing conflicting priorities.
Highlight professional communication experiences.