AI Prompt Engineer @ NICE
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About the Role: AI Prompt Engineer
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious, game changers who play to win. We set the highest standards and execute beyond them. As an AI Prompt Engineer, you will optimize prompts for generative AI models across NiCE's Customer Service Automation (CSA) applications.
Key Responsibilities
- Diagnose and resolve issues with production prompts.
- Refine prompts for generative AI systems to achieve customer goals.
- Collect and present quantitative analysis on solution success.
- Collaborate with developers to implement monitoring tools and metrics.
- Work with architects and Product Managers to implement prompts for new features.
- Consult with Machine Learning Engineers for complex prompt challenges.
- Stay informed on advances in prompt engineering.
Collaboration & Custom Solutions
When customers require novel, custom prompts, you will work closely with Professional Services and Product Management to capture requirements, design robust solutions, develop and execute test plans, and present results to stakeholders.
Required Qualifications
- BS in a technology-related field (Computer Science, Business Intelligence, Analytics, or Finance).
- Three years of experience in a technology-related industry.
- Familiarity with best practices in prompt engineering and major LLM vendors.
- Strong collaboration skills with cross-functional teams.
- Excellent communication and presentation abilities.
- Experience with Python and a web app framework (e.g., Streamlit or Flask).
Preferred Qualifications
- Basic AWS resource management and microservice deployment.
- Experience with Docker containerization.
- Knowledge of standard and AI-based testing frameworks (e.g., PyTest, DeepEval).
- Exposure to generative AI application frameworks (e.g., LangChain, LlamaIndex, griptape).
About NiCE
NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across more than 30 countries, NiCE is known for its innovation in AI, cloud, and digital solutions.
Key skills/competency
- AI
- Prompt Engineering
- Generative AI
- Python
- CSA
- LLM
- Collaboration
- Testing
- AWS
- Docker
How to Get Hired at NICE
🎯 Tips for Getting Hired
- Research NiCE: Understand their products, markets, and innovations.
- Customize your resume: Highlight prompt engineering and Python skills.
- Showcase collaboration: Detail cross-functional teamwork experiences.
- Practice technical tests: Familiarize with generative AI frameworks.