AI Presales Engineer

Role Overview: AI Presales Engineer

As an AI Presales Engineer at NiCE, you will be a crucial part of the Presales team, working closely with Sales on discovery calls, technical deep dives, demos, and Proof of Concepts (POCs). Your role is to act as a trusted advisor, effectively bridging the gap between cutting-edge technology and tangible business value for customers.

Impact You'll Make:

• Partner with the sales team to support strategic deals and drive successful outcomes.
• Actively participate in discovery calls and conduct thorough technical deep dives to understand customer needs.
• Create and deliver compelling presentations and customized product demonstrations tailored to client requirements.
• Design and recommend robust technical solutions that are aligned with specific customer needs and business objectives.
• Analyze complex customer requirements and provide expert technical guidance throughout the sales cycle.
• Collaborate cross-functionally with various teams on product enhancements and to address customer requests.
• Provide essential technical support during the entire sales process, ensuring a smooth transition.
• Stay current on the competitive landscape, performing comparisons to highlight NiCE's unique value proposition.
• Provide internal technical training across teams to elevate overall product knowledge.

What You'll Bring:

• Proven experience as a consultant, sales engineer, or in a similar technical presales role.
• Experience in enterprise software, particularly within automation or contact center technologies.
• Strong JavaScript programming and scripting skills are essential.
• Experience with low-code platforms and conversational AI is a valuable asset.
• Exceptional presentation and communication skills, capable of simplifying complex concepts.
• A creative and design-oriented mindset, focused on innovative solutions.
• Ability to quickly learn new technologies and effectively explain them to diverse audiences.

What's in it for You:

Join an ever-growing, market-disrupting, global company where teams — comprised of the best of the best — thrive in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is an opportunity to learn and grow. You'll find endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy:

NiCE Cognigy delivers AI that works — fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI — instantly, across every channel and in 100+ languages.

About NiCE:

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud, and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Key skills/competency:

• Presales Engineering
• AI Solutions
• Technical Sales
• Customer Engagement
• JavaScript
• Conversational AI
• Low-Code Platforms
• Enterprise Software
• Solution Design
• Technical Presentations