Customer Education and Enablement Manager, CX @ NICE
Your Application Journey
Email Hiring Manager
Job Details
About the Role
The Customer Education and Enablement Manager, CX at NICE provides remote consultation, guidance, and training before, during, and after project go live. This role customizes the onboarding experience to match each customer’s unique business needs, ensuring proper product knowledge transfer and customer proficiency.
Key Responsibilities
- Become a trusted advisor and assess customer needs.
- Create and execute tailored education and onboarding plans.
- Conduct training sessions via phone, virtual meetings, and occasional on-site visits.
- Collaborate with Professional Services, Technical Services, and Education teams.
- Provide product expertise, conduct assessments, and offer feedback for product improvement.
Qualifications
BS/BA in a technical or business field or equivalent experience. Minimum 5+ years in a service role with knowledge of call/contact center operations, customer service, and B2B consulting. Excellent communication, technical problem-solving, and customer service skills required.
What’s in It for You?
Join a market-leading global company known for innovation in AI, cloud, and digital technology. Work in a fast-paced, collaborative environment with the flexible NICE-FLEX hybrid model (2 days in-office, 3 days remote) and vast internal career opportunities.
Key skills/competency
- Customer Enablement
- Onboarding
- Training
- Consulting
- Communication
- Technical Problem-Solving
- Product Expertise
- Collaboration
- Change Management
- Education Delivery
How to Get Hired at NICE
🎯 Tips for Getting Hired
- Customize your resume: Tailor experiences to customer education and training.
- Highlight consulting skills: Emphasize B2B and technical problem-solving experience.
- Showcase flexibility: Mention remote and hybrid work success stories.
- Prepare for interviews: Research NICE culture and product knowledge.