Associate AI Prompt Engineer
@ NICE

Sandy, Utah, United States
On Site
Posted 17 days ago

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Job Details

Job Overview

The Associate AI Prompt Engineer at NICE optimizes prompts for generative AI models in CSA applications. You will work within the CSA Research team collaborating with various groups to deliver a high-quality customer experience.

Responsibilities

  • Review production metrics to identify improvement opportunities.
  • Diagnose and resolve issues with production prompts.
  • Refine prompts to meet customer goals for generative AI systems.
  • Collect and present quantitative analysis on solutions.
  • Collaborate with Machine Learning Engineers on new prompt reviews.
  • Stay updated with advances in prompt engineering.

Collaboration

Work with global development teams and customer-facing teams (Professional Services, Product Management) to capture needs and deploy robust, well-tested prompting solutions, including custom test plans and quantitative reports.

Qualifications

  • BS in a technology-related field such as computer science, business intelligence/analytics, or finance.
  • Familiarity with prompt engineering best practices and git-based source code management.
  • Experience with Python and a web app framework (e.g., Streamlit or Flask).
  • Good communication skills and ability to work cross-functionally.

Preferred Skills

  • Basic AWS resource management.
  • Knowledge of both standard and AI-based testing frameworks such as PyTest and DeepEval.
  • Exposure to generative AI frameworks like LangChain, LlamaIndex, and griptape.

About NICE

NICE Ltd. (NASDAQ: NICE) provides software products used by over 25,000 global businesses, including 85 of the Fortune 100. NICE is renowned for innovation in AI, cloud, and digital solutions, managing millions of interactions and billions of transactions daily. The company operates in over 30 countries and is an equal opportunity employer.

Key skills/competency

Associate AI Prompt Engineer, prompt optimization, generative AI, CSA, Python, testing, machine learning, analysis, collaboration, AWS

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How to Get Hired at NICE

🎯 Tips for Getting Hired

  • Research NICE's culture: Study their mission, values, and recent achievements.
  • Customize your resume: Highlight AI, Python, and testing expertise.
  • Prepare technical examples: Showcase prompt engineering and project results.
  • Practice interview scenarios: Focus on prompt optimization and collaboration.

📝 Interview Preparation Advice

Technical Preparation

Review Python coding best practices.
Practice building small web app prototypes.
Test prompt scenarios using controlled experiments.
Study AI testing frameworks like PyTest.

Behavioral Questions

Describe a challenging team project.
Explain your problem-solving approach.
Share experiences working with cross-functional teams.
Discuss communication in technical projects.

Frequently Asked Questions