FOI Manager
@ NHS England

London, England, United Kingdom
£60,000
On Site
Full Time
Posted 21 days ago

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Job Details

About the Role

The FOI Manager is a key role within the External Affairs team of the Communications Team, part of the Strategy Directorate at NHS England. This position is responsible for delivering NHS England’s statutory responsibilities regarding Freedom of Information (FOI) legislation. The role offers the opportunity to develop skills beyond the routine handling of FOI requests by supporting both senior managers and case officers.

Key Responsibilities

  • Lead on Information Commissioner Office (ICO) complaint case work and respond to ICO investigations.
  • Oversee the Internal Review process.
  • Manage complex casework in collaboration with Case Officers/Senior Case Officer.
  • Support the Senior Management Team with tribunal-related work.
  • Assist with training and cover for the Senior FOI Manager during leave.
  • Handle general FOI requests as needed.

Team and Reporting

The position reports to the Senior FOI Manager and involves management responsibility for case officers within the FOI team. The manager will liaise with senior leaders, including interactions with the Chief Executive’s office.

Organisational Impact

This role supports NHS England in delivering high quality services for patients and ensuring best value for taxpayers. NHS England works collaboratively across various specialisms including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial sectors.

Integration and Onboarding

Successful candidates may undergo an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR), which retrieves key employment data from previous NHS employers.

Contact Information

For further details or informal visits, please contact Sally Hall, Senior FOI Manager, via email at sally.hall15@nhs.net.

Key skills/competency

  • FOI Legislation
  • Case Management
  • ICO Investigations
  • Internal Reviews
  • Team Leadership
  • Training
  • Complex Casework
  • Tribunal Support
  • NHS Policy
  • Strategic Communication
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How to Get Hired at NHS England

🎯 Tips for Getting Hired

  • Customize your resume: Highlight FOI expertise and management skills.
  • Research NHS England: Understand their strategic objectives and culture.
  • Emphasize relevant experience: Showcase case management and leadership.
  • Prepare for interviews: Study FOI legislation and scenario questions.

📝 Interview Preparation Advice

Technical Preparation

Review FOI legislation updates.
Study case management software.
Update data governance skills.
Refresh ICO investigation procedures.

Behavioral Questions

Describe a leadership challenge faced.
Explain managing complex casework effectively.
Discuss handling conflicting priorities.
Outline teamwork in crisis scenarios.

Frequently Asked Questions