Site Operations Assistant Manager

Overview

The Site Operations Assistant Manager supports the Account Manager in overseeing day-to-day contract security operations at the assigned site. Acting as a second in command, this role combines administrative tasks with field operations and requires direct supervision of security personnel to ensure high standards and compliance with client contracts.

Key Responsibilities

• Assist the Account Manager in managing security operations.
• Act as a shift leader and supervise on-duty staff.
• Conduct shift briefings and ensure proper staffing.
• Perform regular patrols and participate in active security coverage.
• Monitor performance and maintain adherence to company standards.
• Serve as acting Account Manager during absences.
• Communicate professionally with tenants, visitors, and staff.
• Support training, onboarding, and administrative duties.
• Coordinate officer day-off requests and manage scheduling.
• Collaborate with management on operational improvements.

Qualifications

• High school diploma or GED; additional training preferred.
• Minimum 2 years security operations experience; 1 year in a supervisory role.
• Valid security officer license and clean background check.
• Strong leadership, communication, and interpersonal skills.
• Ability to work outdoors, flexible schedule including evenings, weekends, and holidays.
• Proficient with basic computer systems and reporting tools.
• Retail security experience in an outdoor mall setting is an advantage.

Equal Employment Opportunity

United Service Companies is dedicated to diversity and inclusion, and all qualified applicants will receive equal employment opportunity. If you require reasonable accommodation during the application process, please contact the Recruitment Team at 813-425-1985.

Key skills/competency

• security operations
• supervision
• leadership
• communication
• administration
• field operations
• reporting
• staff coordination
• training
• customer service