Transportation Managememt Account Manager
NFI · Camden, NJ
- On site
- Full-time
- $97,000 / year
- Camden, NJ
Job highlights
- Manage transportation operations at client sites.
- Serve as daily operational point-of-contact for clients.
- Drive continuous improvement and organic growth.
- Collaborate with internal NFI teams and clients.
- Requires 3-5 years of industry experience.
About the role
About the Role
The Transportation Management On-Site Account Manager is responsible for the operational execution for one or many pieces of business while working at a customer headquarters, warehouse, or site-specific location. This position includes the management of people, process, organic growth, and customer satisfaction.
Responsibilities
- Daily operational point-of-contact for client
- Provides guidance and training to TM operations and customer on program systems and processes
- Initiate continuous improvement strategies that improve internal and external operations
- Correspond with NFI team in Camden, NJ and work collectively to manage client expectations and the holistic transportation management program
- Create custom operational procedures for individual customers that include the management of daily shipment activity, route guides, exception management and resolution processes, appointment scheduling, tracking initiatives, carrier procurement, spot market management, and shipment optimization
- Consult and offer best practices through extensive knowledge of the supply chain market and your customer’s network
- Identify opportunities to connect customers to other NFI divisions to improve their network and drive revenue to the broader organization
- Conduct quarterly business reviews (QBR) with your customer through several presentation methodologies
- Collaborate with TM director of operations to create and manage internal/external standard operating procedure (SOP) documentation
- Identifies opportunities for continuous process improvement that provides additional value to internal/external clients
- Recognize opportunities and work to organically grow existing business
- Must gain familiarity with NFI departments such as Carrier Relations, Freight Audit/Payment, and Invoicing
Qualifications
- BA or BS degree required
- Ability to facilitate responsibility and manage expectations
- 3-5 years transportation-related industry experience with demonstrated acumen
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to make decisions
- Strong attention to detail with excellent follow-up skills
- High level of business acumen and leadership qualities
- Professional aptitude, presentation and demeanor
- Ability to meet/exceed time-sensitive deadlines
- Ability to multitask
- Ability to work collaboratively as part of a team
- Ability to professionally interact with all levels of internal/external management
- Availability to work flexible hours and travel based upon NFI and external client needs
- Proficient with MS Applications (Word, Excel, PowerPoint)
- Individual commitment to strengthen existing skill set and also acquiring new skills as required by client or department demands
- In-depth knowledge of TMS programs used for brokerage services
- Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers
Compensation & Benefits
The base salary range for this position is $83,421.00 - 111,228.00. This position is also eligible for an annual discretionary bonus, targeted at 5%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.
Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Key skills/competency
- Transportation Management
- Account Management
- Client Relations
- Operational Execution
- Supply Chain Knowledge
- Problem Solving
- Business Acumen
- Process Improvement
- Team Collaboration
- MS Office Proficiency
Skills & topics
- Transportation Management
- Account Manager
- Logistics
- Supply Chain
- Operations Management
- Client Relations
- Business Development
- Transportation
- NFI
- Job Opening
How to get hired
- Tailor your resume: Highlight your 3-5 years of transportation industry experience and strong problem-solving skills, referencing NFI's focus on operational execution and client satisfaction.
- Showcase your acumen: Emphasize your business acumen, leadership qualities, and proficiency with MS Applications in your application and during interviews.
- Understand NFI's structure: Familiarize yourself with NFI's departments like Carrier Relations, Freight Audit/Payment, and Invoicing, as mentioned in the job description.
- Prepare for QBRs: Be ready to discuss your experience conducting business reviews and presenting operational procedures and optimizations.
- Demonstrate collaboration: Highlight your ability to work collaboratively with both internal teams and external clients to manage expectations and drive results.
Technical preparation
Master MS Office Suite: Excel, Word, PowerPoint.,Gain expertise in Transportation Management Systems (TMS).,Understand freight audit and payment processes.,Familiarize with NFI's specific operational procedures.
Behavioral questions
How do you manage client expectations effectively?,Describe a time you implemented continuous improvement.,How do you handle urgent operational issues?,Share an experience collaborating with diverse teams.
Frequently asked questions
- What is the salary range for the Transportation Management Account Manager position at NFI?
- The base salary range for the Transportation Management Account Manager at NFI is $83,421.00 - $111,228.00 annually, plus potential for a 5% discretionary bonus. Actual pay is determined by qualifications, experience, education, and location.
- What benefits does NFI offer to its employees?
- NFI provides a robust benefits program including Medical, Dental, Vision, Prescription Drug Coverage, a 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave.
- What is the required education for this role?
- A Bachelor of Arts (BA) or Bachelor of Science (BS) degree is required for the Transportation Management Account Manager position.
- What type of experience is needed for the Transportation Management Account Manager job?
- You'll need 3-5 years of transportation-related industry experience with demonstrated acumen, including experience with TMS programs for brokerage services.
- Does this role involve travel?
- Yes, the role requires availability to work flexible hours and travel based on NFI and external client needs.
- What are the key responsibilities of the Transportation Management Account Manager?
- Key responsibilities include daily operational client contact, guiding operations, implementing continuous improvement, creating custom operational procedures, and conducting quarterly business reviews.
- Is this a remote position?
- No, this is an on-site position, as the role involves working at a customer headquarters, warehouse, or site-specific location.
- What software proficiency is expected for this role?
- Proficiency with MS Applications (Word, Excel, PowerPoint) is required, along with in-depth knowledge of TMS programs used for brokerage services.