Banking Operations Lead

Job Summary: Banking Operations Lead

Nexus Consulting is seeking a dedicated Banking Operations Lead to contribute specialized expertise in branch banking operations. In this remote, hourly contract role, you will leverage your hands-on experience in teller functions and comprehensive branch procedures to support advanced AI model training. This position is ideal for professionals with a strong operational knowledge, meticulous attention to detail, and a keen interest in supporting innovative financial technology solutions. You will play a crucial role in developing, refining, and validating AI-driven financial operations systems.

Key Responsibilities

• Apply in-depth knowledge of branch operations and teller workflows to train and improve AI models.
• Document and map routine banking processes, transaction flows, and compliance procedures for structured AI training datasets.
• Evaluate AI-generated outputs for accuracy, completeness, and alignment with banking standards.
• Provide detailed written feedback and annotations based on real-world branch scenarios.
• Collaborate with cross-functional technical teams to enhance AI performance and workflow accuracy.
• Contribute to quality assurance efforts by identifying inconsistencies or operational gaps in model outputs.
• Support the development of comprehensive datasets representing diverse branch operations scenarios.
• Stay informed on evolving banking regulations, compliance standards, and AI training methodologies.

Required Skills and Qualifications

• Proven experience as a bank teller or in branch banking operations.
• Strong understanding of transaction processing, customer service standards, and compliance/KYC requirements.
• Experience with workflow documentation and process mapping.
• Excellent written and verbal communication skills with exceptional attention to detail.
• Analytical mindset with the ability to evaluate operational processes critically.
• Comfortable working independently in a remote environment.
• Proficiency with digital collaboration and remote work tools.

Preferred Qualifications

• Experience in AI model training, data annotation, or workflow optimization.
• Background in financial technology or digital banking initiatives.
• Familiarity with regulatory and compliance frameworks within banking operations.

Key skills/competency

• Branch Operations
• Teller Functions
• AI Model Training
• Workflow Documentation
• Compliance/KYC
• Data Annotation
• Financial Technology
• Process Mapping
• Quality Assurance
• Customer Service Standards