IT Support Expert

@ Nexthink

Company Description

Nexthink is the leader in digital employee experience management software. With headquarters in Lausanne, Switzerland and Boston, Massachusetts, Nexthink empowers IT leaders to diagnose and fix issues at scale for millions of employees worldwide.

Job Description

At Nexthink, we’re on a mission to revolutionize IT support with Artificial Intelligence. We are looking for a brilliant IT Support Expert who can challenge the status quo and reimagine IT service delivery with cutting-edge AI products.

• Leverage IT support experience to guide product teams.
• Act as a thought leader in transforming IT services.
• Envision the future of IT service delivery in an AI-driven world.
• Test, validate, and shape innovative AI solutions.
• Supervise and train AI agents for next-level support.
• Benchmark and experiment to push innovative boundaries.

Qualifications

Must-have:

• Challenging mindset for continuous process improvement.
• Strong interest and curiosity in Artificial Intelligence.
• 2+ years experience as an L1/L2 IT support technician.
• 2+ years experience in IT support coordination or leadership.
• Entrepreneurial, self-driven, and excellent problem-solving skills.
• Strong communicator with diverse stakeholders.
• Fluent in English, both spoken and written.

Why Nexthink?

Join a team of pioneers in digital employee experience and IT innovation. You’ll be part of a vibrant culture with hybrid work options, flexible hours, competitive compensation, and an environment that values diversity and creativity.

Key skills/competency

IT Support Expert, AI, IT Support, Digital, Leadership, Innovation, Process Improvement, Communication, Problem-solving, Hybrid