Associate Technical Support Engineer @ New Relic
placeBengaluru, Karnataka, India
businessOn Site
Posted 4 days ago
Your Application Journey
Interview
Email Hiring Manager
******* @newrelic.com
Recommended after applying
Job Details
Our Opportunity
At New Relic, we are a global team of innovators dedicated to shaping the future of observability. Our intelligent platform empowers companies to thrive in an AI-first world by providing unparalleled insight into complex systems.
Your Opportunity
As a New Relic Support Engineer, you are the product expert and a champion for our customers. You will use your technical and troubleshooting skills to resolve complex issues, ensuring superior customer service while working closely with various teams.
What You'll Do
- Collaborate across teams to solve technical customer problems.
- Provide superior end-user software support via multiple channels.
- Analyze and troubleshoot installation, configuration, and data issues.
- Advocate for customers by relaying feature requests and bugs.
- Leverage technology expertise in Linux, AWS, Docker, Kubernetes, and automation tools.
This Role Requires
- Strong analytical and technical troubleshooting skills.
- Excellent customer service and empathy.
- Experience in server management and Linux environments.
- Knowledge of AWS, containerization, web technologies and cloud infrastructures.
- Familiarity with automation tools such as Ansible, Chef, or Puppet.
Bonus Points
- Experience with additional IaaS platforms (Azure, GCP) and certifications.
- Background in network, system, or database administration.
- Hands-on experience with New Relic products.
- Comfort with analyzing system and application logs.
Key Skills/Competency
Observability, Troubleshooting, Linux, AWS, Containerization, Customer Support, Automation, Cloud, Networking, Collaboration
How to Get Hired at New Relic
🎯 Tips for Getting Hired
- Research New Relic's culture: Understand their observability mission and values.
- Customize your resume: Highlight Linux, AWS, and troubleshooting skills.
- Prepare for technical interviews: Practice problem-solving and scenario questions.
- Showcase customer empathy: Provide examples from past support roles.
📝 Interview Preparation Advice
Technical Preparation
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Review Linux system administration basics.
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Practice AWS setup and troubleshooting scenarios.
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Study containerization with Docker and Kubernetes.
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Familiarize with automation tools like Ansible.
Behavioral Questions
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Describe a complex issue you resolved.
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Explain how you manage customer stress.
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Give an example of teamwork in a crisis.
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Discuss handling multiple technical priorities.
Frequently Asked Questions
What does New Relic look for in an Associate Technical Support Engineer?
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What technical skills are essential for New Relic's Associate Technical Support Engineer?
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Does New Relic offer training for the Associate Technical Support Engineer role?
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Can I apply if I have limited direct experience in support engineering at New Relic?
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How does New Relic handle customer support challenges in this role?
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What cloud platforms should an Associate Technical Support Engineer know for New Relic?
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Are certifications important for New Relic's Associate Technical Support Engineer?
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What work arrangement should applicants expect for this New Relic role?
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