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Associate Technical Support Engineer

New Relic

Bengaluru, Karnataka, IndiaOn Site

Original Job Summary

Our Opportunity

At New Relic, we are a global team of innovators dedicated to shaping the future of observability. Our intelligent platform empowers companies to thrive in an AI-first world by providing unparalleled insight into complex systems.

Your Opportunity

As a New Relic Support Engineer, you are the product expert and a champion for our customers. You will use your technical and troubleshooting skills to resolve complex issues, ensuring superior customer service while working closely with various teams.

What You'll Do

  • Collaborate across teams to solve technical customer problems.
  • Provide superior end-user software support via multiple channels.
  • Analyze and troubleshoot installation, configuration, and data issues.
  • Advocate for customers by relaying feature requests and bugs.
  • Leverage technology expertise in Linux, AWS, Docker, Kubernetes, and automation tools.

This Role Requires

  • Strong analytical and technical troubleshooting skills.
  • Excellent customer service and empathy.
  • Experience in server management and Linux environments.
  • Knowledge of AWS, containerization, web technologies and cloud infrastructures.
  • Familiarity with automation tools such as Ansible, Chef, or Puppet.

Bonus Points

  • Experience with additional IaaS platforms (Azure, GCP) and certifications.
  • Background in network, system, or database administration.
  • Hands-on experience with New Relic products.
  • Comfort with analyzing system and application logs.

Key Skills/Competency

Observability, Troubleshooting, Linux, AWS, Containerization, Customer Support, Automation, Cloud, Networking, Collaboration

How to Get Hired at New Relic

🎯 Tips for Getting Hired

  • Research New Relic's culture: Understand their observability mission and values.
  • Customize your resume: Highlight Linux, AWS, and troubleshooting skills.
  • Prepare for technical interviews: Practice problem-solving and scenario questions.
  • Showcase customer empathy: Provide examples from past support roles.

📝 Interview Preparation Advice

Technical Preparation

Review Linux system administration basics.
Practice AWS setup and troubleshooting scenarios.
Study containerization with Docker and Kubernetes.
Familiarize with automation tools like Ansible.

Behavioral Questions

Describe a complex issue you resolved.
Explain how you manage customer stress.
Give an example of teamwork in a crisis.
Discuss handling multiple technical priorities.