About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

About the role

The Platform Engineering (PE) team is responsible for the end-to-end build, scale and management of the infrastructure required to operate Netskope products and services. Within PE, the Data Center Infrastructure team is responsible for building and deploying the network infrastructure and data centers that support the Netskope Cloud Security Platform.

What’s in it for you

Netskope is looking for a Data Center Infrastructure Engineer that is highly proficient in the deployment and maintenance of data center equipment including servers, switches, power distribution units, as well as all related cabling and connectivity. The Ideal candidate has spent a large amount of time in data centers and is able to delegate some tasks to remote hands engineers. They should have experience with high-density production environment data center configurations with excellent hardware break/fix troubleshooting skills. Working at scale is a must, as Netskope has 100+ POPs globally with more getting deployed every year. Netskope’s DCI/Deployment team requires you to have the ability to work autonomously through routine tasks while working cross-functionally with other internal and external teams for larger initiatives. Work in the evenings and weekends will be required occasionally as well as participation in an on-call rotation since this is a customer facing production environment.

What you will be doing

Coordinate data center remote hands to perform various hardware troubleshooting tasks like replacing power supplies, memory modules, drives, cables, motherboard, etc
Work with various vendors to receive and verify new equipment for BOM’s
Create data center diagrams and rack elevations
Occasionally travel to local and remote data center locations for break/fix hardware replacements or other projects (passport is required)
Coordinate with internal service owners to schedule downtime for server component replacements
Submitting LOA to colocation vendors to activate new transit circuits
Run validation tools to confirm rack server to switch connectivity pre and post shipment
Maintain an updated inventory of spare parts and accessories at each data center
Standardized documents, references, and procedures that explain common recurring tasks in data centers
Work with internal teams on Jira projects to complete tasks
Open tickets for shipping and receiving equipment to and from remote data centers
Point of contact for data center hardware related projects
Attend weekly meetings to provide updates on projects and tasks

Required skills and experience

Knowledge of industry structured cabling standards and best-practices
Experience working with copper and fiber cables (CAT6, SFP+, QSFP+, LC, SC)
Shipping and receiving equipment to and from remote data centers
Meticulous attention to detail and inventory organizational skills
Project and team management experience
8+ years of on-prem large scale data center experience supporting the data center equipment and/or infrastructure (Power, Space, Cooling, Equipment)
Experience setting up RAID, IPMI, and BIOS configurations
Data center support including rack, stack, and cabling infrastructure
Hands-on experience with break/fix and building servers (bare metal chassis, adding motherboard, CPU, RAM, drives, cables, etc)
Expert level hardware troubleshooting experience with Supermicro, Opengear, Arista, Juniper.
Power consumption understanding (3-phase, single-phase, KW, KVA)
Deep linux understanding with experience using ssh, bash, scp, grep, awk

Desired Tools and Skillset:

DCIM
Linux
Zabbix
Jira
Confluence
GitHub
Google Sheets/Docs
SumoLogic

Bonus Points:

FedRAMP/PBMM and other government compliances

Education

Bachelor’s Degree or higher in Computer Science, Engineering, or a combination of comparable education and experience typically obtained by 5 or more years of related work experience.

#LI-SC1

Compensation:

At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.

The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.

For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.

In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.

Salary Range

$85,500—$173,000 USD

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.