
Technical Support Manager
Netrolynx AI · United States
- Hybrid
- Full-time
- $120,000 / year
- United States
Job highlights
- Lead electrical team in facility maintenance.
- Supervise, mentor, and develop craft electricians.
- Ensure safety, quality, and compliance standards.
- Collaborate with stakeholders on electrical projects.
- Participate in emergency response and training.
About the role
About The Company
The Naval Nuclear Laboratory (NNL) is a premier organization dedicated to advancing nuclear propulsion technology, ensuring the safety and reliability of the United States Navy's submarine and aircraft carrier Fleets. Operated for the U.S. Department of Energy by Fluor Marine Propulsion, LLC, NNL has a rich history spanning nearly 70 years of innovation, technical excellence, and world-class training. With a workforce of approximately 8,000 engineers, scientists, technicians, and support personnel, the laboratory maintains a strong commitment to safety, integrity, and national service. NNL's facilities include Bettis Atomic Power Laboratory, Knolls Atomic Power Laboratory, Kenneth A. Kesselring Site, and the Naval Reactors Facility, along with a presence in shipyards and vendor locations across the country. The organization fosters a culture rooted in core values of trust, empowerment, and collaboration, promoting a positive work environment while prioritizing safety and operational excellence.
About The Role
The Naval Nuclear Laboratory is seeking a highly motivated and experienced Supervisor Technical Support Manager within the Facility Maintenance (FM) division. This leadership role is pivotal in overseeing electrical work performed by craft Electricians across the laboratory. The successful candidate will supervise, mentor, and develop both non-exempt and represented personnel, fostering a culture of safety, quality, and continuous improvement. This position requires close collaboration with stakeholders and customers to coordinate electrical tasks efficiently and effectively, ensuring they meet the highest standards of safety and quality. The Supervisor will play a key role in executing electrical projects, maintaining emergency response responsibilities, and contributing to the ongoing training programs within the FM subdivision. The role offers an exciting opportunity to lead a team dedicated to supporting the laboratory’s mission-critical operations and ensuring electrical safety and compliance across all activities.
Qualifications
The ideal candidate will possess a high school diploma or equivalent. Preferred qualifications include current or previous certification as an Electrical Worker, LOTO Supervisor, Asbestos Competent Person, and Asbestos Building Inspector. Candidates with relevant experience in electrical supervision within a nuclear or industrial environment are highly desirable. Strong leadership skills, excellent communication abilities, and a commitment to safety are essential. Knowledge of electrical codes, safety procedures, and regulatory compliance is required. The candidate must be eligible for or hold active qualifications in electrical work, safety, and asbestos management, aligning with the laboratory’s stringent safety standards. U.S. citizenship is mandatory, and candidates must be able to pass a comprehensive background check and drug screening.
Responsibilities
- Supervise and oversee electrical work performed by craft Electricians, ensuring compliance with safety standards, codes, and project specifications.
- Mentor, develop, and evaluate personnel within the Facility Maintenance subdivision, fostering a culture of safety, professionalism, and continuous improvement.
- Coordinate with stakeholders, project managers, and operational teams to plan and execute electrical tasks efficiently and on schedule.
- Maintain active participation in emergency response roles, ensuring readiness and adherence to safety protocols during incidents.
- Drive and contribute to the FM subdivision’s training programs, including little-t training initiatives, to enhance team capabilities and safety awareness.
- Ensure proper documentation, inspection, and quality control of electrical work activities.
- Manage resources, materials, and equipment to support electrical projects and maintenance activities.
- Maintain compliance with all safety regulations, environmental standards, and laboratory policies.
- Support continuous improvement initiatives aimed at optimizing electrical maintenance processes and safety procedures.
Benefits
The Naval Nuclear Laboratory offers a comprehensive benefits package designed to support the health, well-being, and professional growth of its employees. Benefits include health, dental, and vision insurance, along with voluntary benefits such as disability, life, and accident insurance. The organization provides a 401(k) savings plan and a Capital Accumulation Plan to help employees secure their financial future. Paid time off, personal leave, and paid parental leave are available to promote work-life balance. Additionally, employees have access to tuition assistance, student debt repayment programs, and wellness initiatives. The laboratory also offers flexible work schedules, an Employee Assistance Program (EAP), and various employee support programs to foster a healthy and productive work environment. Visit the NNL website to explore all available benefits and resources.
Equal Opportunity
The Naval Nuclear Laboratory is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, disability, veteran status, genetic information, or any other protected characteristic under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to these criteria. We promote a culture of respect and fairness and are dedicated to providing equal employment opportunities to all employees and applicants.
Key skills/competency
- Electrical Supervision
- Technical Support Management
- Personnel Mentoring and Development
- Safety Compliance and Protocols
- Project Coordination
- Emergency Response
- Training Program Development
- Quality Control
- Nuclear or Industrial Environments
- Leadership
Skills & topics
- Technical Support Manager
- Electrical Supervisor
- Facility Maintenance
- Nuclear Industry
- Safety Management
- Team Leadership
- Electrical Engineering
- Project Management
- Emergency Response
- Personnel Development
How to get hired
- Research Naval Nuclear Laboratory: Understand their mission, safety culture, and role in national security.
- Tailor your resume: Highlight electrical supervision, nuclear/industrial experience, and safety certifications.
- Address qualifications directly: Emphasize your high school diploma, preferred certifications, and leadership skills.
- Prepare for interviews: Be ready to discuss safety protocols, team management, and problem-solving in a technical support context.
- Confirm U.S. Citizenship: Ensure you meet this mandatory requirement and are prepared for background checks.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Technical Support Manager at Naval Nuclear Laboratory?
- As a Technical Support Manager at Naval Nuclear Laboratory, your primary responsibilities include supervising and overseeing electrical work performed by craft electricians, mentoring and developing personnel, coordinating electrical tasks with stakeholders, participating in emergency response, and contributing to training programs within the Facility Maintenance division.
- What qualifications are essential for the Technical Support Manager role at NNL?
- Essential qualifications for the Technical Support Manager role include a high school diploma or equivalent. Preferred qualifications include electrical worker certification, LOTO Supervisor, Asbestos Competent Person, and Asbestos Building Inspector certifications. Experience in electrical supervision within a nuclear or industrial environment is highly desirable. U.S. citizenship is mandatory.
- Does Naval Nuclear Laboratory offer remote work for this Technical Support Manager position?
- Based on the job description, this Technical Support Manager role appears to be on-site, requiring active participation in laboratory operations and emergency response. Remote work options are not indicated for this leadership position.
- What kind of benefits can I expect as a Technical Support Manager at Naval Nuclear Laboratory?
- Naval Nuclear Laboratory offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) savings plan, Capital Accumulation Plan, paid time off, personal leave, paid parental leave, tuition assistance, student debt repayment programs, and wellness initiatives.
- How important is safety in the Technical Support Manager role at NNL?
- Safety is paramount at Naval Nuclear Laboratory. As a Technical Support Manager, you will be responsible for ensuring compliance with stringent safety standards, codes, and protocols for all electrical work and personnel under your supervision.
- What is the application process for a Technical Support Manager at Naval Nuclear Laboratory?
- The application process typically involves submitting your resume, which will be reviewed against the qualifications. If your qualifications match, you may be invited for interviews and will need to pass a comprehensive background check and drug screening. U.S. citizenship is a mandatory requirement.