Games Reliability Manager

About Netflix

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

The Role of a Games Reliability Manager

We’re looking for an experienced Games Reliability Manager to help ensure our games reach players around the world with the highest standards of quality and technical health. In this role, you’ll be a member of a team responsible for managing the reliability of our game portfolio, directing the response to player-impacting issues, and improving the processes that support game development, releases, and live operations. Your work will directly support our Game Studios and partners in delivering the best possible gaming experiences on our platform.

As a Games Reliability Manager, you’ll collaborate closely with teams across Netflix Games—including Product, Technology, Production, and Game Studios— You’ll play a key role in shaping and executing our reliability framework, constantly evolving our infrastructure and processes to better serve both our players and our developers.

Responsibilities

• Evolve and refine the operational structure of the Game Reliability Framework to meet the needs of games on the Netflix service.
• Uphold and advance our standards for game reliability, incident management and prevention.
• Oversee the technical health of our games portfolio, proactively identifying and addressing areas that impact the player experience.
• Lead game launch readiness activities, working closely with cross-functional partners to ensure pre-launch risks are addressed and any launch day incidents are managed effectively.
• Manage and enhance our incident management program by developing and refining KPIs for effective prioritization of remediation, and by performing post-incident reviews and follow-ups.
• Establish world-class continuous improvement processes to identify and resolve operational issues across the games portfolio.
• Collaborate with development and support partners including internal and external development teams, Engineering, Production, Operations, QA, Release Management, and Player Support by understanding their workflows and needs.
• Influence peers and partner teams to adopt industry-leading reliability patterns and practices.
• Cultivate and maintain strong relationships with stakeholders across the company to ensure alignment and shared commitment to reliability goals.

Requirements

• 6+ years of experience managing reliability of games, technology, and games publishing services.
• Experience with live game service operations; supported games that operated a live service model of build and content updates on multiple game platforms (e.g. mobile devices, PC, console).
• Hands-on experience driving game launch readiness activities.
• Demonstrated experience in Android and/or iOS application or game development and troubleshooting, with a strong understanding of platform-specific challenges.
• Proven ability to build strong partnerships across organizations and disciplines, including: platform engineering, technical product, operations, game development, and customer support.
• Experience establishing holistic strategic approach collaboratively with cross functional partners as well as tactically drive execution plans against high level strategies.
• Ability to operate through ambiguity and rapid evolution of a growing business, identifying challenges and opportunities to drive success for the business.
• Excellent Project Management Skills, managing multiple strategic and executional projects at once with clear prioritization.
• Strong communication skills, both written and verbal.

Location & Benefits

This role is USA Remote, with Los Angeles or Bay Area, CA preferred, and requires willingness to travel 10%. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Inclusion & Diversity

Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Key skills/competency

• Game Reliability
• Incident Management
• Live Operations
• Technical Health
• Game Launches
• Cross-functional Collaboration
• Process Improvement
• Android Development
• iOS Development
• Project Management