Professional Services Solutions Engineer, Legal AI

Professional Services Solutions Engineer, Legal AI at NetDocuments

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.

Other recent awards include:

• Two-time winner (2024, 2023) National Top Workplaces
• Two-time winner (2024, 2023) Top Workplace innovation
• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
• 2024 Cultural Excellence
• 2024 Technology Industry
• 2023 Top Workplace Leadership
• 2023 Top Workplace Purpose & Values
• 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

The Role of a Professional Services Solutions Engineer, Legal AI

NetDocuments is seeking a highly skilled and motivated Professional Services Solutions Engineer, Legal AI. As a member of the Professional Services team at NetDocuments, you will play a pivotal role in designing and creating AI-powered legal workflow solutions for our customers. Your deep understanding of legal services, document automation, and complex legal workflows coupled with your expertise in generative AI technology, will contribute to the creation of innovative tools that automate and optimize legal processes. If you are passionate about the intersection of law and technology and possess the required skills and experience, we encourage you to apply.

Key Contributions

• Collaborate with cross-functional teams, including legal professionals, software engineers and developers to conceptualize and design AI-powered solutions for various legal workflows
• Develop and refine applications that generate accurate and contextually relevant legal content, such as contracts, legal documents, and correspondence
• Apply your profound knowledge of legal processes, terminology, and regulations to create applications that align with real-world legal scenarios
• Explore and implement innovative techniques to improve the performance, accuracy and efficiency of AI-generated legal content
• Work closely with others on the Professional Services team to build and integrate AI-driven applications into the NetDocuments platform
• Stay up-to-date with advancements in AI technology, particularly within the context of the legal industry, and apply relevant insights to enhance our solutions
• Contribute to the documentation of application creation best practices and guidelines
• Other duties as assigned

What You'll Bring

• Relationship Builder
• Organizational Skills
• Communication Proficiency
• Presenting
• Collaboration Skills
• Customer Orientation
• Problem Analysis
• Business Orientation

Requirements for Success

• A Juris Doctor (JD) degree is preferred
• Proven experience in legal services with a deep understanding of legal workflows, processes and terminology
• Experience building/configuring sophisticated solutions in low-code/no-code systems
• Prompt engineering expertise with frontier AI models. Experience in working with or building generative AI technology
• Familiarity with Azure Open AI services and tools is highly desirable
• Ability to craft precise and contextually relevant prompts to guide AI models effectively
• Excellent communication skills to collaborate effectively with both technical and non-technical teams
• Strong problem-solving abilities, with a focus on innovation and continuous improvement
• Detail-oriented approach to ensure the accuracy and quality of AI-generated legal content
• Ability to work independently and as part of a team in a fast-paced, evolving environment

Benefits

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 9 paid holidays
• Monthly contributions for wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $100,000 - $110,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Key skills/competency

• Legal Services Expertise
• Document Automation
• Generative AI Technology
• Prompt Engineering
• Legal Workflow Optimization
• Azure OpenAI Services
• Low-code/No-code Solutions
• Cross-functional Collaboration
• Problem-Solving
• Customer Relationship Management