Senior Solutions Engineer

About Netcraft

Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world and many large country governments. We’ve blocked more than 200 million malicious sites and perform takedowns for around one-third of the world’s phishing sites.

Our purpose, passion, and expertise are focused on one thing: protecting the world from cybercrime.

That passion shapes how we work, too. We’ve built a culture where people feel supported, empowered, and connected—through meaningful work, strong benefits, and a community that genuinely values each person’s contribution.

The Role of a Senior Solutions Engineer

Reporting to the Solutions Engineering Manager, you will serve as the strategic technical advisor for Netcraft’s enterprise prospects and customers.

In this role, you’ll shape how large, complex organisations adopt and maximize the benefit from Netcraft’s cybercrime disruption platform. You’ll combine deep product expertise with consultative problem-solving to influence customer strategy, accelerate sales cycles, and ensure long-term customer success.

This position requires both technical depth and strategic acumen—connecting the nuances of cybercrime, internet infrastructure, and takedown automation to the business challenges faced by enterprise organizations in protecting their customers and their brand.

Day-to-day Responsibilities:

• Leading highly tailored demonstrations, strategic workshops, and proofs-of-concept that show how Netcraft’s platform solves enterprise-scale challenges
• Developing a deep understanding of each customer’s environment, business objectives, and threat landscape, and translating those into actionable recommendations
• Acting as the “voice of the customer” to internal teams, shaping product direction and prioritizing enhancements based on enterprise needs
• Partnering with Sales, Technical Operations, Account Management, Engineering, and Product to drive complex opportunities, influence technical decision-makers, and build long-term strategic relationships
• Drafting and delivering compelling technical proposals aligned to customer risk, governance, and security initiatives
• Identifying opportunities to expand Netcraft’s footprint within accounts by mapping customer outcomes to our broader service portfolio
• Ensuring seamless onboarding and enterprise rollout by working cross-functionally to remove roadblocks, optimize deployment plans, and maximize customer satisfaction
• Positioning Netcraft as a trusted advisor by staying current on evolving cybercrime techniques, infrastructure abuse patterns, and threat mitigation best practices

What you'll need to be successful:

• Proven experience in Enterprise B2B SaaS or cybersecurity, in a technical customer-facing role (Solutions Engineering, Sales Engineering, Technical Consulting, or similar)
• Ability to earn trust with senior technical and business stakeholders—from CISOs and security architects to engineering teams and legal/compliance groups
• Strong communication and influencing skills, with the ability to present complex security concepts clearly and confidently
• A consultative, strategic mindset and the ability to diagnose customer challenges and align solutions to measurable outcomes
• High degree of ownership and organization; able to manage multiple enterprise opportunities, stakeholders, and timelines concurrently
• Customer-first mindset and collaborative spirit—thriving in a team that works cross-functionally toward shared goals
• Curiosity about cybercrime, threat intelligence, and internet infrastructure
• Broad understanding of security, networking fundamentals, and/or internet architecture highly beneficial

Key skills/competency

• Cybersecurity
• Solutions Engineering
• Technical Advisory
• Customer Relationship Management
• SaaS Sales
• Threat Intelligence
• Internet Infrastructure
• Security Architecture
• Consultative Selling
• Cross-functional Collaboration