Infrastructure Manager

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

Job Summary

We are seeking a highly skilled and technically adept Infrastructure Manager to oversee our 24X7 IT infrastructure support which includes Windows, Unix, storage, databases, and middleware systems. The ideal candidate will have extensive experience in managing and optimizing IT infrastructure to ensure high availability, performance, and security.

Job Requirements

Infrastructure Management

• Lead the infra support of NetApp's IT infrastructure, including Windows and Unix servers, storage solutions, databases, and middleware.
• Ensure the infrastructure is scalable, reliable, and secure to support business operations.

Technical Expertise

• Provide technical leadership and guidance on Windows and Unix system administration, storage management, database administration, and middleware configuration.
• Troubleshoot and resolve complex technical issues related to infrastructure components in a 24X7 setup.

Team Leadership

• Manage and mentor a team of IT professionals, providing direction, support, and development opportunities.
• Foster a collaborative and high-performance team environment.

Project Management

• Plan and execute infrastructure projects, ensuring they are completed on time, within scope, and within budget.
• Coordinate with other IT and business teams to align infrastructure initiatives with organizational goals.

Performance Monitoring and Optimization

• Monitor infrastructure performance using Logic Monitor, Zenoss and other Observability tools to enhance efficiency and reduce downtime.
• Enforce policies and procedures for infrastructure management, including backup and disaster recovery plans.

Vendor Management

• Collaborate with vendors and service providers to procure and maintain infrastructure hardware and software.
• Evaluate and manage vendor performance to ensure service levels are met.

Security and Compliance

• Govern security measures to protect the organization's data and infrastructure.
• Ensure compliance with relevant regulations and standards.

Technical Skills

• Proficiency in Windows Server and Unix/Linux administration.
• Strong knowledge of NetApp storage technologies, database systems (SQL Server, Oracle, MySQL, Mongo), and middleware (OCI, OIC).
• Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure, GCP).

Soft Skills

• Excellent problem-solving and analytical skills.
• Strong leadership and team management abilities.
• Effective communication and interpersonal skills.

Certifications

• Relevant certifications such as ITIL, or similar are highly desirable.

Education

Bachelor's degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.

Experience

• Minimum of 10 years of experience in IT infrastructure management, with a strong technical background in Windows and Unix systems, storage solutions, databases, and middleware.
• Proven experience in leading and managing IT teams.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

Key skills/competency

• IT Infrastructure
• Windows Server
• Unix/Linux Administration
• Storage Management
• Database Administration
• Middleware Systems
• Virtualization Technologies
• Cloud Platforms (AWS, Azure, GCP)
• Team Leadership
• Project Management