Customer Success Engineer - GCP
@ NetApp

Hybrid
$187,200
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXXX XXXXXXXXX XXXXXXX****** @netapp.com
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Job Details

Job Summary

Join our dynamic and forward-thinking team as a Customer Success Engineer - GCP at NetApp. In this role, you will guide strategic cloud customers through every phase of their cloud storage and data services adoption journey to achieve their desired business outcomes.

As a trusted technical advisor and strategic partner, you will collaborate closely with customers and the Google Cloud Platform (GCP) to deliver exceptional value, drive cloud adoption, and foster strong customer relationships.

Essential Functions

  • Develop and nurture impactful relationships with customers and key teams.
  • Translate customer business requirements into actionable technical solutions.
  • Drive accelerated consumption and operational health for customer organizations.
  • Provide guidance on best practices for cloud adoption and consumption.
  • Collaborate with account teams using a Pod operating model for customer success planning.
  • Act as a technology advisor, evangelizing new features and support roadmaps.
  • Identify adoption blockers and coordinate professional support services.

Education and Requirements

A minimum of 5 years of experience in customer-facing roles is required. A Bachelor of Science in Computer Science, Information Technology, or a related field is desired. Experience with Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) is required, and familiarity with hyperscalers, particularly GCP, is highly desired. Excellent communication, project management, and analytical skills are essential.

Compensation and Benefits

The target salary range for this position is between 163,200 and 211,200 USD. Compensation is determined based on location, qualifications, experience, and education, along with a comprehensive benefits package including health, dental, vision, retirement, and employee stock plans.

Work Environment

At NetApp, we embrace a hybrid working environment that combines in-office and remote work opportunities to foster connection, collaboration, and culture.

Key skills/competency

Customer Success, Cloud Adoption, GCP, Storage Solutions, Technical Advisory, Project Management, Relationship Building, Data Services, Cloud Infrastructure, Problem Solving

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How to Get Hired at NetApp

🎯 Tips for Getting Hired

  • Research NetApp's culture: Understand their mission, values, and success stories.
  • Customize your resume: Highlight cloud and customer success expertise.
  • Emphasize GCP skills: Detail your experience with Google Cloud Platform.
  • Prepare for technical discussions: Be ready to discuss cloud storage solutions.

📝 Interview Preparation Advice

Technical Preparation

Review GCP fundamentals and advanced features.
Practice cloud storage solution designs.
Study Cluster Data ONTAP use cases.
Prepare to discuss technical troubleshooting scenarios.

Behavioral Questions

Explain a time you solved customer issues.
Describe collaboration with technical teams.
Discuss challenging project management experiences.
Share a success story with client engagement.

Frequently Asked Questions