Customer Success Engineer Azure
@ NetApp

Hybrid
$232,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @netapp.com
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Job Details

About NetApp

NetApp is the intelligent data infrastructure company that turns disruption into opportunity. They help customers, regardless of data type, workload or environment, identify and realize new business possibilities. They value innovation, teamwork, and collaboration across the organization.

Job Summary

Join the dynamic team as a Customer Success Engineer Azure. You will guide strategic cloud customers through their cloud storage and data services adoption journey, ensuring business outcomes are achieved. As a trusted technical advisor, you will collaborate with customers, NetApp, and Azure to deliver exceptional value in cloud solutions.

Essential Functions

  • Build strong, impactful relationships with customers and partners.
  • Translate business requirements into actionable technical solutions and success plans.
  • Drive accelerated cloud consumption and optimize storage solutions.
  • Provide guidance on cloud adoption best practices and monitor customer health.
  • Collaborate within a Pod model with account teams and ecosystem partners.
  • Identify adoption blockers and leverage professional services and learning offerings.

Education and Experience

A minimum of 8 years in customer-facing roles such as CSE, CSA, solutions consultant, or network administrator. Bachelor of Science or relevant experience required. Must have experience with Cluster Data ONTAP, Cloud Volumes ONTAP (CVO) and Azure NetApp Files (ANF). Familiarity with Azure hyperscalers, excellent communication, executive presence, and project management skills are necessary.

Compensation and Benefits

The target salary range is $202,300 - $261,800 USD with competitive packages including Health, Life, Retirement/Pension, PTO, employee stock purchase plan, and RSU's. Detailed regional benefits information will be provided during recruitment.

Work Arrangement

This position embraces a hybrid working environment to strengthen connection, collaboration, and culture, with both in-office and remote work expectations.

Equal Opportunity

NetApp is committed to Equal Employment Opportunity and complies with all federal, state, and local anti-discrimination laws.

Why NetApp?

Be a part of a company that values innovative solutions to traditional problems. Enjoy a healthy work-life balance along with comprehensive benefits and professional growth opportunities.

Key Skills/Competency

  • Cloud Adoption
  • Customer Success
  • Technical Advisory
  • Azure Expertise
  • Cloud Storage
  • Project Management
  • Relationship Building
  • Data Infrastructure
  • Solution Design
  • Analytical Thinking
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How to Get Hired at NetApp

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experiences to cloud and customer success.
  • Highlight technical skills: Emphasize Azure and cloud storage expertise.
  • Research NetApp: Understand their culture, projects, and values.
  • Prepare stories: Focus on customer impact and problem-solving examples.

📝 Interview Preparation Advice

Technical Preparation

Review Azure fundamentals and service configurations.
Practice cloud storage solution design scenarios.
Study NetApp ONTAP and CVO features.
Familiarize with customer success metrics and dashboards.

Behavioral Questions

Describe a challenging customer situation resolved.
Explain managing cross-functional team projects.
Share experience with difficult stakeholder communication.
Discuss prioritizing tasks under pressure.

Frequently Asked Questions