Problem Management Expert eCommerce Mobile

Problem Management Expert – eCommerce and Mobile

We are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.

Position Snapshot:

• Location: Bengaluru, Karnataka, India
• Type of Contract: Permanent
• Grade: Band 2
• Type of work: Hybrid
• Work Language: Fluent Business English

The Role:

As a Problem Management Expert you will be playing a Critical Role for the stability and performance of Nespresso Systems Landscape. In charge for the Problem Management Lifecycle, the main goal is to eradicate Technical Issues, ensure Business Continuity and leverage Continuous Improvement in the Digital Tech organization. S/He understands technology trends and the practical application of existing, new and emerging technologies to enable new evolving businesses and operating models. In this journey, S/He works closely with Operations, Products, Markets and Business Functions inside a fast pacing and direct to consumer environment. The Problem Management Expert also provides leadership in the dissolution of Crisis and in the support of large Promotional Events.

In This Role, You Will:

• Drive Investigations and Root Cause Analysis
• Define Problems Resolution Strategies and coordinate Fixes Implementation
• Promote Continuous Improvement at Nespresso Digital Tech
• Handle Critical Situations originated by Incidents and Instabilities
• Lead and Implement preparation activities to support Large Promotional Events
• Enhance Knowledge Database and Promote Adherence to the related Knowledge Management Process

What We’re Looking For:

• Bachelor’s or Master’s degree in IT disciplines or equivalent work experience
• Proven experience supporting eCommerce Platforms and Mobile Applications
• Experience supporting SAP Commerce Cloud modules and/or SAP Hybris
• 8+ years of experience in Information Technology
• Fluent in English
• Experience in Service Management and application of the related principles
• Demonstrated capability in leading IT teams in complex and dynamic environments
• Good Communication Skills
• Strong Leadership and Learning Attitude
• Capable to handle stressful situations
• Business Oriented and Flexible Mindset

Extra Skills That Set You Apart:

• Familiar with Crisis Management and Critical Situations
• Experience supporting eCommerce & Mobile Systems
• ITIL Certification
• Knowledge of Agile and DevOps principles
• Previous Experience on Nespresso Projects
• Knowledge of Grafana, Dynatrace, Service Now and Jira

We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Flexible work policies including core hours and options for working from home. Discuss with us during the recruitment process to understand what flexibility could look like for you!
• Genuine opportunities for career and personal development through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Modern