Assistant Manager, Technical Services

About Neogen Corporation

Neogen Corporation, a NASDAQ-listed business headquartered in Lansing, Michigan, employs around 2,800 people worldwide. Neogen Corporation and its subsidiaries develop, manufacture, and market a diverse line of products and services dedicated to food and animal safety. Our Food Safety segment primarily consists of diagnostic test kits and complementary products that enable food producers, processors, and regulators to detect unintended substances in human food and animal feed. Our expanding line of food safety products also includes genomics-based diagnostic technology and advanced software systems that help testers objectively analyze and store results and perform analysis from multiple locations over extended periods.

Neogen’s Animal Safety segment is engaged in the development, manufacture, marketing, and distribution of veterinary instruments, pharmaceuticals, vaccines, topicals, parasiticides, diagnostic products, rodenticides, cleaners, disinfectants, insecticides, and genomics testing services for the worldwide animal safety market.

Neogen Food and Animal Security India Private Limited is the wholly owned subsidiary of Neogen Corporation in India.

About The Opening

We are looking for candidates to fill vacancies as Field Technical Service positions in North/East/South India to help ensure sustainable and impactful growth of the Food Safety Business of Neogen India. This position will be remote (home-based) and will require significant field travel.

Key Responsibilities for the Assistant Manager, Technical Services

• Sales and Marketing Support:
  • Support the sales team to grow the food safety business sustainably by providing technical information that supports and complements sales presentations.
  • Participate in sales and/or marketing meetings and conference calls, as required.
  • Support product usage in the context of sales support efforts.
  • Support localization of product documentation and communications (training, regulatory, sales, marketing, etc.) for new and existing products.
  • Provide field support for New Product Introductions (NPI).
  • Support customer product evaluations, educate related to technical conditions, and conduct customer acceptance evaluations (CAE) or customer verification evaluations (CVE).
• Education and Training:
  • Conduct training programs for stakeholders internally (marketers, local sales team, new employees, business leaders) or externally (distributors, customers, Key Opinion Leaders (KOL), professional associations, regulatory agencies, universities) on technical standards for new and existing products.
  • Contribute to the development of comprehensive training modules in support of customer priorities that are aligned with business objectives.
  • Contribute to converting technical product features to meaningful user-defined benefits.
• KOL Development:
  • Engage, identify, develop, and manage relationships with Key Opinion Leaders (KOLs), Consultants, influencers, professional associations, regulatory agencies, customers, and/or universities.
  • Partner with marketing and sales colleagues to host customer events.
  • Provide content and analyze data used in sales and marketing presentations.
  • Organize KOL programs in alignment with key business objectives.
  • Leverage established relationships/engagements to provide lectures, articles, testimonials, workshops, endorsements, research, and photos.

Qualifications, Skills, and Experience Required

• Essential:
  • Post Graduate degree from a Recognized University in Biological sciences or a Professional graduate degree in areas related to food science and technology.
  • At least 5 years of relevant experience in food quality testing or any related fields.
  • Relevant working experience in a private food manufacturing laboratory, government testing laboratory, or service laboratory will be a great advantage.
  • In-depth experience running and/or troubleshooting physico-chemical, microbiological, immunological, and/or molecular biological techniques in a Quality Assurance laboratory for the food or feeds industry is preferred.
• Soft Skills Advantage:
  • Excellent oral and written communication and presentation skills.
  • The ability to translate complex scientific information into clear, concise, and practical messages.
  • Can-do, enthusiastic, collaborative, and customer-centric attitude with a strong desire to improve own skills and find improved ways of working aligned to business objectives.
  • Must be detail-oriented and possess keen problem-solving skills.
  • Able to travel in the field with or without the Neogen Sales team and Distributor Sales team.
  • Proficiency in MS Office (skilled Word, Excel & PowerPoint).
  • Language skills – Fluent in English and at least one local language.

Benefits

• Salary - Best in Industry
• Other Benefits - Festival Bonus, Performance Incentives, Mediclaim & all statutory Benefits.

Key skills/competency

• Food Safety
• Technical Support
• Product Training
• Sales Enablement
• KOL Management
• Laboratory Testing
• Microbiology
• Immunology
• Molecular Biology
• Troubleshooting