Operations Supervisor, OB GYN Administration

About the Role

The Operations Supervisor, OB GYN Administration at Nemours plays a critical role in coordinating patient access. The role focuses on ensuring efficient scheduling, insurance authorization, and billing processes while optimizing patient entry into care.

Key Responsibilities

• Lead a team of schedulers and authorization specialists.
• Monitor daily workflows and performance metrics.
• Ensure compliance with scheduling protocols and insurance requirements.
• Provide coaching, training, and performance feedback.
• Manage escalated scheduling, insurance, and patient access issues.
• Oversee insurance eligibility checks, prior authorizations, and financial counseling referrals.
• Review work queues, reports, and staff communications.
• Support operational readiness for clinic changes and policy updates.
• Collaborate with leadership on process improvements and strategic goals.

Requirements

Associate degree required; Bachelor’s degree preferred. More than 5 years of experience, including insurance and billing, is required. Prior management experience and administrative experience are significant assets.

About Nemours

Nemours Children’s Health is an internationally recognized pediatric health system with over 1.7 million patient encounters annually. It operates state-of-the-art children’s hospitals and a vast primary, urgent, and specialty care network across five states.

Key skills/competency

• Scheduling
• Insurance authorization
• Billing
• Compliance
• Team leadership
• Workflow optimization
• EMR systems
• Process improvement
• Customer service
• Communication