Installation Engineer
Nelly Solutions · Berlin, Berlin, Germany
- On site
- Full-time
- €55,000 / year
- Berlin, Berlin, Germany
Job highlights
- Install and configure Nelly interfaces in dental practices.
- Conduct system tests and quality assurance.
- Analyze and resolve technical issues.
- Document installation processes and develop standards.
- Collaborate with integration team for improvements.
About the role
About Nelly
We are a tech company that believes healthcare should feel significantly less like paperwork and much more like people. That's why we develop technology that enables medical practices to work simply, efficiently, and without administrative chaos.
Our platform transforms complex and time-consuming processes into intelligent, automated workflows: from the patient journey and billing to modern payment solutions. AI-powered, built for real people, and designed to give medical teams back what they often lack: time and focus.
Why do we do this? Europe faces a massive shortage of medical professionals. If we don't fundamentally rethink how practices work, the system won't function in the long term. Therefore, we are not focusing on short-term solutions, but on real, sustainable change.
With €50 million in Series B funding from leading international investors, we are growing rapidly with the goal of building Europe's leading healthcare fintech. Our vision: to empower over a million medical practices and noticeably improve the lives of millions of patients.
And the most important thing in the end: We only work with nice people. That's our most important rule. No egos, no drama, but curious, engaged, and empathetic people who want to build something meaningful together.
If this feels like your place: Welcome to Nelly.
Your Role
- Installation and configuration of Nelly interfaces (VDDS, VDDS-RZ, API) in dental practices – remote and potentially on-site.
- Conducting system tests and quality assurance after installation.
- Analysis and resolution of technical issues.
- Documentation of installation processes and development of standardized procedures.
- Close interdisciplinary collaboration, e.g., with the Integration Team, for continuous improvement of our installation processes.
What you bring
- Very good technical understanding and experience with Windows systems and their administration.
- Ideally, experience with software installations in network environments.
- Basic knowledge of working with ticket and process management tools (e.g., Jira) and monitoring and logging solutions (e.g., Datadog).
- Customer-oriented thinking and clear, solution-oriented communication.
- Structured approach and strong problem-solving skills.
- Willingness to quickly familiarize yourself with new technologies and systems.
- Fluent German (C2) and solid English skills.
What we offer
- Flexible on the go: BVG ticket or Swapfiets membership for maximum mobility in Berlin.
- Stay healthy: Urban Sports membership for exercise, regeneration, and balance.
- Best work setup: High-quality hardware and tools for focused, efficient work.
- Flexible working: Trust-based working hours and hybrid model.
- Workation option: Work for up to 4 weeks a year where new ideas emerge.
- Fast growth: Steep learning curves, a lot of personal responsibility, and real development opportunities.
- Meaningful impact: Become part of an AI-powered fintech that is sustainably changing the German healthcare market.
- Ownership instead of hierarchy: We trust in independent work and clear responsibilities.
- Strong office feeling: Modern, cozy, and dog-friendly office with real team spirit.
- Well catered: Free drinks and snacks – available at any time.
We live diversity and welcome applications from people of all genders (m/f/d). And because we know that self-doubt or the so-called imposter syndrome often prevent people from applying, the following applies: Don't hesitate, even if you don't meet every single criterion. If you are convinced that you are a good fit for us, tell us why – we are honestly looking forward to hearing from you.
Key skills/competency
- Installation Engineer
- Windows Systems
- Software Installation
- Network Environments
- Jira
- Datadog
- Problem-Solving
- Technical Support
- API
- Healthcare Technology
Skills & topics
- Installation Engineer
- Software Installation
- Windows Administration
- Network Configuration
- Technical Support
- Jira
- Datadog
- Healthcare IT
- API Integration
- Problem Solving
How to get hired
- Research Nelly Solutions: Understand their mission to simplify healthcare with technology, their Series B funding, and their focus on 'nice people'.
- Tailor Your Resume: Highlight experience with Windows systems, software installation, network environments, and any ticketing/monitoring tools like Jira or Datadog.
- Showcase Communication Skills: Emphasize your customer-oriented thinking and clear, solution-oriented communication in your application and interviews.
- Prepare for Technical Questions: Be ready to discuss your technical understanding, problem-solving approach, and willingness to learn new technologies.
- Express Enthusiasm for Impact: Convey your interest in contributing to a sustainable change in the German healthcare market.
Technical preparation
Behavioral questions
Frequently asked questions
- What specific technical skills are most crucial for an Installation Engineer at Nelly Solutions?
- The most crucial technical skills for an Installation Engineer at Nelly Solutions include a strong understanding of Windows systems administration, experience with software installations in network environments, and familiarity with interfaces like VDDS, VDDS-RZ, and APIs. Experience with ticketing tools like Jira and monitoring solutions like Datadog is also highly valued.
- How does Nelly Solutions approach remote vs. on-site installations for this role?
- Nelly Solutions utilizes both remote and on-site methods for installing their interfaces in dental practices. The role involves flexibility to perform installations as needed, whether from a distance or physically present at a client's location.
- What is the expected level of German language proficiency for the Installation Engineer position?
- Fluent German language skills, specifically at a C2 level, are required for the Installation Engineer role at Nelly Solutions. This ensures clear and effective communication with clients and internal teams in the German healthcare market.
- Can I apply for the Installation Engineer role if I don't meet every single criterion?
- Yes, Nelly Solutions encourages applications even if you don't meet every criterion. They value your conviction that you're a good fit and encourage you to explain why you believe you'd be a strong candidate.
- What kind of career growth opportunities are available for an Installation Engineer at Nelly Solutions?
- Nelly Solutions offers steep learning curves, significant personal responsibility, and real development perspectives due to its rapid growth. As a growing fintech company in the healthcare sector, there are ample opportunities for professional development and advancement.
- How does Nelly Solutions foster a positive work environment for its employees?
- Nelly Solutions prioritizes working with 'nice people,' fostering a culture free of egos and drama. They emphasize curiosity, engagement, empathy, and collaborative spirit, creating a strong office feeling in a modern, dog-friendly environment.