Registration Representative

@ NeighborHealth Center

Position Summary

The Registration Representative position at NeighborHealth Center (NHC) is responsible for a variety of administrative tasks essential for efficient patient care, including handling incoming calls, scheduling appointments, and registering patients. After training, the representative is assigned to a Care Team to assist in managing the patient population.

Principal Duties and Responsibilities

Appointment Scheduling:

• Answer inbound phone calls and act as a switchboard operator.
• Make appointments for patients.
• Process appointment cancellations and rescheduling as needed.

Patient Registration:

• Complete registration process including demographic and insurance verification.
• Enter and update data in the patient management system.
• Collect payments, create charts, and perform clerical work.
• Assist patients with questions and form completions related to insurance.
• Prepare the work area each business day with necessary clerical tasks.
• Process various reports like missed appointments and pre-verification reports.
• Follow protocols for lab-only visits and other specialized functions.
• Support the assigned Care Team in completing additional tasks.

Working Standards and Documentation

• Greet and interact with patients, staff, and visitors in a professional manner.
• Maintain and update worklists to minimize patient delays.
• Document work accurately and promptly in the practice management system.
• Comply with regulatory standards, laws, and organizational policies.
• Regularly check and respond to mail, email, and voicemail promptly.
• Share responsibilities of cleaning, stocking, and organizing work areas.
• Work a flexible schedule including various locations and hours.
• Offer limited language interpretation for scheduling and payment information if bilingual.
• Perform additional tasks to support the care team as required.

Requirements

Required Skills or Abilities:

• Strong interpersonal skills for diverse age groups and cultures.
• Computer literacy with proficiency in Windows, Outlook, Word, Excel and keyboard proficiency (45 wpm minimum).
• Ability to build inclusive relationships with co-workers and community.
• Advocacy for individuals of varied backgrounds.
• Knowledge of insurance is a plus.
• High personal integrity, punctuality, honesty, and detail orientation.
• Ability to work independently and multi-task in a fast-paced environment.
• Flexibility to adapt to changing schedules and work conditions.
• Effective written and verbal communication skills.
• Adherence to organizational policies and the mission of NHC.

Required Knowledge, Experience, or Licensure/Registration:

• High School Diploma or equivalent.
• Experience in customer service, office work, or clinical settings.
• Fluency in English; bilingual ability preferred.
• Ability to work onsite Mondays through Fridays between 8am and 5pm.
• Required vaccinations and immunizations.

This is a full-time, nonexempt position.

NeighborHealth Center is an Equal Opportunity Employer committed to cultural diversity and serving a diverse patient population. Applications from women, minority groups, veterans, and people with disabilities are encouraged.

Key skills/competency

• Patient Registration
• Appointment Scheduling
• Customer Service
• Data Entry
• Interpersonal Skills
• Computer Literacy
• Time Management
• Communication
• Problem Solving
• Team Support