Support Engineer L2
@ Nebius

Hybrid
$130,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX***** @nebius.com
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Job Details

About Nebius

Nebius is leading a new era in cloud computing for the global AI economy. They create tools and resources to solve real-world challenges and transform industries without massive infrastructure costs or building extensive in-house AI/ML teams. The team works at the cutting edge of AI cloud infrastructure with experienced leaders and engineers.

Where We Work

Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team includes over 800 employees, with more than 400 skilled engineers.

The Team

As a part of the customer experience team at Nebius AI Cloud, you'll tackle customer challenges, resolve real-world AI and ML issues at massive GPU cloud scale, and impact client business success. You will work with advanced GPUs like H200, B200, and GB200 and modern ML frameworks.

The Role: Support Engineer L2

This role handles complex issues escalated from L1 support and Technical Account Managers. It requires advanced expertise in Linux, networking, Kubernetes and scripting to ensure high-level troubleshooting and service reliability.

Responsibilities

  • Advanced Issue Resolution: Diagnose and resolve escalated issues using Linux, networking, Kubernetes, and data storage skills.
  • Technical Expertise and Leadership: Utilize advanced Linux skills, networking knowledge, manage Kubernetes deployments, and automate with Python and Bash.
  • Customer Communication: Provide clear, professional updates and manage escalations effectively.
  • Documentation & Process Improvement: Create and update technical documentation and troubleshooting guides.

Qualifications

A bachelor's degree in Computer Science, Information Technology or a related field is preferred with 7+ years of technical support experience. Candidates should have advanced expertise in Linux, networking, Kubernetes, Python, Bash, and data storage concepts, with experience managing a support team of 5+ engineers.

Work Arrangement

The role is available in the Amsterdam office or remotely from any EU country. Note that this is a shift work position.

Key skills/competency

  • Linux
  • Networking
  • Kubernetes
  • Python
  • Bash
  • Data Storage
  • Troubleshooting
  • Customer Communication
  • Team Leadership
  • Documentation
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How to Get Hired at Nebius

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight Linux, networking, and Kubernetes experience.
  • Research Nebius: Understand their global AI cloud infrastructure and culture.
  • Emphasize Technical Skills: Demonstrate proficiency in advanced troubleshooting.
  • Prepare for Shift Work: Be ready for flexible, shift-based roles.

📝 Interview Preparation Advice

Technical Preparation

Review Linux system administration commands.
Practice network troubleshooting techniques.
Study Kubernetes deployment scenarios.
Brush up on Python and Bash scripting.

Behavioral Questions

Explain a time you resolved high-pressure issues.
Describe managing team escalations effectively.
Detail handling shift work challenges.
Discuss communicating complex technical issues clearly.

Frequently Asked Questions